AVI-SPL Enhances its Award-Winning Managed Services Practice in Collaboration with Microsoft

by Jul 21, 2020AVI-SPL Symphony, CMMA Blog, Managed services, Microsoft0 comments

As companies adopt cloud services, they need to manage their meeting rooms so they can provide a seamless user experience and reach their business goals. AVI-SPL is committed to providing that support as the leader in comprehensive managed meeting-room solutions.  We’ve just strengthened our value to organizations by collaborating with Microsoft as a co-delivery partner for the Microsoft Teams Rooms Premium program being formally released for general availability at Inspire 2020. 

Through this delivery partnership, AVI-SPL will provide technology-agnostic remote support with real-time remediation (eliminating the need to create separate workflows for Microsoft Teams Rooms and traditional meeting rooms). AVI-SPL will also deliver dedicated on-site personnel, on-site services with service-level agreements, comprehensive monitoring solutions powered by AVI-SPL Symphony, and virtual event services.  

Consistent with the enthusiastic response Microsoft received to its private preview of Microsoft Teams Rooms Premium, AVI-SPL has received strong customer response to its shared intention of managed meeting room collaboration with Microsoft.  Customers are viewing this approach as a “best of both worlds” solution, enabling continued, comprehensive meeting-room support for the Teams experience, scaled globally by AVI-SPL and enhanced with the subject matter expertise and endorsement of Microsoft.  Unified Communications and Collaboration programs provided by AVI-SPL include:

  • Needs analysis and business process consulting to establish technology and design standards for Teams and to develop sustainable support models integrated into native IT workflows and platforms
  • Procurement and deployment services for premise-based and cloud infrastructure, cloud video interoperability solutions, and meeting room technologies
  • Customer success programs powered by business intelligence, technology lifecycle management – including remote and on-site maintenance plans, proactive managed meeting room solutions with real-time remediation, and conference and event management

Driven by a relentless focus on delivering a world-class customer experience, leading transformational continuous service improvement, and contributing meaningful thought leadership and innovation, AVI-SPL’s managed services practice has been driving value for organizations of all types around the world.  These services are anchored by AVI-SPL Symphony, a user experience management application that serves as the broadest single-pane view into technology estates, enables integrated end-to-end workflow automation, and generates actionable business intelligence.  Coordinated from AVI-SPL’s Global Service Operation Centers in the United States and in Europe, and delivered to organizations all over the world, the company’s managed services practice has been recognized in multiple Frost & Sullivan Best Practices Awards.  

With AVI-SPL and Microsoft working on your behalf, we can drive adoption of Microsoft Teams across your enterprise and provide the support that ensures it provides the value you expect. Businesses interested in pursuing a solution co-delivered by AVI-SPL and Microsoft are encouraged to engage their sales contact, or submit an inquiry to contact@avispl.com.

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