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Less Obvious Etiquette For Video Calls

by Oct 22, 2020CMMA Blog, Uncategorized0 comments

If you don’t know why we’re revisiting this, well, bless you. But sometimes the things you think go without saying need to be said. I guess? But really. We’ve gathered some resources to help you be your best self on your work calls and there are probably a few things you haven’t thought of.  

Do

Treat video calls like in-person meetings

You wouldn’t eat or do your laundry or stare at yourself in the mirror during an in-person meeting. So give your full attention to your call and look at the camera, not the screen (i.e. yourself). We all understand that there can be additional challenges and distractions when you’re working from home and I say this as someone whose kids have walked through my calls. But if you can be ready to offer a thoughtful response when your name is called and you can make arrangements to keep the time kid-free, you’ll stand apart. It’s a way to show your commitment. And even if no one else knows you’re folding laundry, I guarantee your inattention will show up at some point and in some way. 

Spend a little time setting up the shot

This isn’t about vanity. It’s more about looking alive and not being a distraction. An external camera allows you to look straight ahead, which is more natural, and more flattering, too. Sit close enough to the camera that participants see more of you than your room. It’s been an interesting phenomenon to see colleagues’ and celebrities’ and politicians’ homes, no doubt. But it’s a better experience for your co-participants if you’re the main attraction. 

Consider lighting. You can go so far as to set up a nice selfie ring if you want. At a minimum, make sure you’re not right in front of a window and position yourself to avoid a halo from your can lights. I’ll be reworking my own lighting situation for the sake of my meeting mates. 

Bottom Line

Don’t pull a Toobin. We shouldn’t have to list every single thing you shouldn’t do on camera or when you might possibly be on camera. You can invest in a camera cover or you can simply use a piece of tape. Use a post-it note if you must. Even if you think you’re muted. Even if you think you’re hidden or your camera is covered. If you wouldn’t do it in the office, don’t do it on a call. If you don’t want your mom or your kid reading about it on social media, don’t do it on a video call.  Think of it this way: When you’re on a work call, you’re at work. 

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