During this AVI-SPL podcast, learn what it takes to support people that collaborate using unified communications.
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During this Commercial Integrator webinar, Crestron explains how to integrate IT-friendly AV solutions that can be monitored and managed.
The post Webinar Recording: Integrating AV and Video Conferencing in an IoT World appeared first on AVI-SPL Audio Visual for collaboration.
Today is the third of our three VIBE events on “The Future of Education: Empowering the Next Generation of Leaders.” During today’s event, you’ll learn about the ways video collaboration, advanced room control, and intelligent buildings improve the learning experience while reducing the health risks for students, faculty, and staff.
You’ll also discover the strategies, tactics, solutions, and resources you can use to streamline your learners’ transition from graduation to the workplace, including:
To facilitate this discussion, we’ve gathered prominent thought leaders for a panel on innovation and insights into the ways technology will empower the future of education. Our panelists include:
Stenzel and Julian will share some specific technology solutions from Legrand and NEC that you can use right now to create a better learning experience.
As companies adopt cloud services, they need to manage their meeting rooms so they can provide a seamless user experience and reach their business goals. AVI-SPL is committed to providing that support as the leader in comprehensive managed meeting-room solutions. We’ve just strengthened our value to organizations by collaborating with Microsoft as a co-delivery partner for the Microsoft Teams Rooms Premium program being formally released for general availability at Inspire 2020.
Through this delivery partnership, AVI-SPL will provide technology-agnostic remote support with real-time remediation (eliminating the need to create separate workflows for Microsoft Teams Rooms and traditional meeting rooms). AVI-SPL will also deliver dedicated on-site personnel, on-site services with service-level agreements, comprehensive monitoring solutions powered by AVI-SPL Symphony, and virtual event services.
Consistent with the enthusiastic response Microsoft received to its private preview of Microsoft Teams Rooms Premium, AVI-SPL has received strong customer response to its shared intention of managed meeting room collaboration with Microsoft. Customers are viewing this approach as a “best of both worlds” solution, enabling continued, comprehensive meeting-room support for the Teams experience, scaled globally by AVI-SPL and enhanced with the subject matter expertise and endorsement of Microsoft. Unified Communications and Collaboration programs provided by AVI-SPL include:
Driven by a relentless focus on delivering a world-class customer experience, leading transformational continuous service improvement, and contributing meaningful thought leadership and innovation, AVI-SPL’s managed services practice has been driving value for organizations of all types around the world. These services are anchored by AVI-SPL Symphony, a user experience management application that serves as the broadest single-pane view into technology estates, enables integrated end-to-end workflow automation, and generates actionable business intelligence. Coordinated from AVI-SPL’s Global Service Operation Centers in the United States and in Europe, and delivered to organizations all over the world, the company’s managed services practice has been recognized in multiple Frost & Sullivan Best Practices Awards.
With AVI-SPL and Microsoft working on your behalf, we can drive adoption of Microsoft Teams across your enterprise and provide the support that ensures it provides the value you expect. Businesses interested in pursuing a solution co-delivered by AVI-SPL and Microsoft are encouraged to engage their sales contact, or submit an inquiry to contact@avispl.com.
During the first of three VIBE events in July on the future of education, four experts in education technology got together to discuss the challenges and opportunities schools are facing in light of COVID-19. Their talk touched on technology solutions that educators rely on to connect with and engage remote students, and that also address their health.
The panel included:
They also looked at on-campus solutions that can connect a classroom-based educator with those in the same room as well as distance-learning students. Other topics included:
One of the key takeaways for me was the need for K-20 education to step up and meet the demands of next-generation learners so they can seamlessly transition into the workplace. Powell discussed the kind of technology and tactics that schools can use as part of this effort, including augmented and virtual reality, 5G networks, 8K resolution, and gamification.
You still have a couple of chances to be a part of this informative series, as AVI-SPL is hosting one on Tuesday, July 21, and on Thursday, July 23.
User experience is the key to a successful meeting space investment. It is only through managing the user experience that today’s meeting rooms, both physical and virtual, will realize a return on their initial investment and ongoing operating expense.
If your collaboration service – regardless of which flavor you choose – is available always and everywhere, providing a consistent operating interface and a rich communication medium, it will be embraced by end users and highly utilized. Conversely, an unreliable, difficult, and limited meeting service will be bypassed in favor of other means of communication, often sacrificing productivity for convenience.
Delivering all the operational requirements of a meeting service is a challenge. These include typical technology management processes such as:
Adding to the challenge, both physical and virtual meeting spaces require ongoing user adoption services and event support, sometimes known as concierge services. When evaluating the full set of requirements for a successful user experience within meeting spaces, organizations often look to service providers for a managed meeting service.
Many service providers can supply components of a managed meeting service, often with a focus on technology management. Typical managed services are designed to address basic monitoring and incident management, indicating their legacy of technology infrastructure support. A qualified meeting service provider should be able to demonstrate experience and success in three key areas:
Service Delivery Capability and Scope
When evaluating a service provider for meeting spaces, some significant questions need to be asked, including:
Look for a service provider with multiple service centers, able to provide services around the world, at any time of day. Their engineers should hold a diverse set of manufacturer certifications, to avoid technology lock-in. Meeting support is time-critical, so service providers must be able to provide a direct line of support to end users as well as to IT departments.
Ability to Improve the User Experience
Your service provider should be able to provide advice and actions to monitor and improve the meeting experience.
Successfully Raising Meeting Technology Adoption and Utilization
If a service provider focuses exclusively on service availability and response/repair time metrics, they are missing a key value driver for organizations today – the adoption and utilization of meeting technology. Service providers must be able to demonstrate their ability to help users adapt new meeting technologies, through training as well as ongoing support.
Tracking the utilization of meeting technology is only a beginning. A service provider should be able to demonstrate their track record for providing onboarding services for their customer’s new employees. Monitoring usage and reaching out to users who are not utilizing the technology can help identify dissatisfied users or licenses that can be reclaimed for deployment elsewhere.
A service provider should also be able to show flexibility and creativity in this area. Recently, AVI-SPL assisted a variety of clients in quickly moving to entirely work-from-home solutions. For one such client, we were able to rapidly shift end users to a new meeting platform that supports their work-from-home efforts, conducting over 4,500 end user support sessions in the first four weeks of pandemic response, including concierge support for dozens of VIP calls during that timeframe. By deploying end user support documentation links and conducting new user outreach sessions, AVI-SPL enabled the customer to increase their virtual meeting space utilization while reducing the number of support requests over the subsequent weeks – two key measures of a successful user experience management program.
Want to experience a better user experience through managed services? Contact us today.
Today’s post comes from Mike Bakanas, service account manager for the northeastern region. With a strong track record of experience providing technical services to a variety of organizations, Mike designs service solutions that unlock business value.