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3 Tips From Global Companies Doing Enterprise Video Right

CMMA Blog

Many companies have explored how enterprise video can improve communication and employee engagement. However, there are some organizations that have gone above and beyond to truly maximize the medium. These companies have implemented video at critical transition points in their company’s history, relied on video to better connect their growing global workforce and used video to enhance their culture.

Their results reveal the importance of combining a commitment to high-quality enterprise video with the right technology and a little out-the-box thinking. And their innovations offer some lessons for other global companies wanting to get more from their video efforts.

Here are three key tips we’ve gleaned from companies who do enterprise video right.

1. Empower employees to create their own content.

Video is a powerful medium—and finding ways to allow more of your employees to create and participate in video can benefit your entire organization. That was the case for KBC Group, a financial services company headquartered in Belgium. KBC had long tapped into the power of enterprise video to engage with its thousands of employees. In fact, nearly 20 years ago, the financial services company produced its own videos and then sent VHS tapes to its staff across the country. Following the financial crisis of 2008, KBC’s leadership wanted to find new ways to re-engage its workforce and transform them into brand advocates.

Naturally, they turned to video. The company’s first step was to implement Kollective’s video distribution platform, which improved the delivery speed and quality of the company’s video content to all employees regardless of where they were located. The audio-visual team then empowered the staff to create their own videos, in addition to what the team was producing for the C-suite.

KBC employees have embraced the opportunity and produce their own video statements, presentations, slideshow recordings and ‘DIY’ training sessions for their colleagues. The results of opening up the video production process have been nothing short of impressive. The number of videos on the company’s platform and viewers grew significantly, communication, both top-down and bottom-up, improved and KBC employees increased their engagement and productivity .

2. Take advantage of video to help build culture.

Video certainly helps improve communication, but can it also improve culture? NXP Semiconductors thinks so. In 2015, the company acquired Freescale Semiconductor and expanded its workforce to 30,000 people around the world. NXP’s leadership knew that the merger would prompt a lot of questions from employees about the company, its future and their jobs—and they didn’t want to rely on emails and word-of-mouth information to provide the answers.

Instead, the company leaned into video communications, with a little help from Kollective’s enterprise video solution. NXP produced multiple executive events , giving employees the opportunity to have face-to-face interactions with the leadership—even if they were half-way around the world. The briefings helped communicate company performance, goals, and other important information.

NXP now runs at least 15 executive updates each year, and the leadership credits the strategy with helping employees transition through the merger. “These quarterly updates have been an important part of cementing employee commitment and uniting the team for business growth,” says Zohab Qazi, IT Collaboration Services Manager at NXP Semiconductors.

3. Use video to tear down information silos.

As global companies grow, they can often unintentionally develop communication silos. SNC-Lavalin experienced this after a series of mergers and acquisitions expanded the engineering services company’s workforce to more than 35,000. Video provided a way to tear down these communication barriers and easily connect employees around the world. The company partnered with Kollective to more easily distribute its video to its multiple locations.

With the right tech in place, SNC-Lavalin’s video initiatives took off . The company established a Project Excellence Center as a hub for employee-generated videos that relay technical and engineering information. They also launched a campaign aimed at highlighting the company’s great work and culture. More than 200 employees submitted videos as part of the project.

Several years later, the company now relies on video to keep the lines of communication open between its more than 300 offices. And the communication team at SNC-Lavalin continues to find ways to use video to transfer vital information, from professional development trainings to connecting the executives to employees.

Those who embark on an enterprise video program undoubtedly want to succeed. Take a page from the playbook of these leading organizations, and you’ll find new ways to maximize the benefits of video for your organization.

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Microsoft Ignite 2018: A network foundation for the future of work

CMMA Blog

The last twelve months have seen the world of business communications and corporate IT thrown into a state of near constant transformation. With both the new generation and existing workers demanding increasingly consumer-grade technologies in the workplace, enterprise IT teams are struggling to keep up.

With more employees than ever expecting to work remotely and consumer technologies such as Skype and FaceTime driving a trend for more video communication, enterprises across every sector are looking to adopt the tools that will help them prepare for the future of work.

At the same time, businesses are also going through a second workplace revolution. A combination of growing security concerns and ‘as a service’ software models are driving a trend for increasingly regular, near constant, software updates and system upgrades. These continuous updates are adding a whole new layer of complexity to the role of IT, placing greater strain on corporate networks already burdened by real-time video use.

These are just some of the challenges that will be addressed as this year’s Microsoft Ignite conference.

Held in Orlando, Florida September 24-28, Microsoft Ignite brings together thousands of corporate decision makers, IT implementers, big data professionals and developers, to showcase the latest enterprise technologies and to help plan for IT’s role in the future of work.

At this year’s show, Kollective is showcasing our latest advancements in enterprise video and software-defined enterprise content delivery. We will be doing in-booth demos of the most sophisticated analytics platform for the enterprise ECDN – Kollective IQ. It looks amazing, performs better, and allows user to explore, mine, and build intelligent dashboards. It enables you to push analytics reporting in real time to whomever needs them, however each unique user wants them. We will also be announcing our integration with Microsoft Stream, Microsoft Teams and Windows 10 to help enterprise IT teams prepare for the future of work.

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Visit Kollective at Booth #2015

To find out how your business can benefit from software-defined content delivery, or to discover more about the future of enterprise IT, stop by booth #2015 at this year’s Microsoft Ignite. Or email us to setup an appointment.

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The post Microsoft Ignite 2018: A network foundation for the future of work appeared first on Kollective Technology .

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Is software distribution coming out of the dark ages?

CMMA Blog

You can’t go to a software conference, read a tech blog, or curl up in bed with a good industry report these days without some mention of digital transformation. It’s one of those topics that’s frequently mentioned, but rarely defined. When did it start? What does it mean? How will we know when it’s done? For every company, the answer is something different.

However, despite the fact that everyone talks about digital transformation everywhere and all the time, it’s worth keeping in mind that it will likely be over sooner than you think. Consider one industry that has already come out on the other side of this transition: cameras.

For more than hundred years, cameras were just cameras. Once digital cameras came along, the two technologies–film and digital–co-existed side by side for several years. However, these days it’s impossible to find a film camera at your local big box retailer, one-hour photo kiosks have all been turned into drive-thru coffee stands, and not a single person in your office under the age of 27 has ever owned a film camera. The “digital camera” is now the standard.

It will be the same for almost every facet of business. Right now enterprises undergoing digital transformation have one foot in legacy systems and one foot in the cloud. However, as legacy systems reach their end of life, digital will no longer be a choice. It will be the new normal.

As we were researching our 2018 State of Software Distribution Report, we saw this tension between legacy and digital first hand. Many IT leaders are still struggling to distribute content, files and updates across their networks due to an ungainly infrastructure. Legacy systems, along with legacy processes and mindsets, have made it difficult to keep up with the velocity of digital.

Take Windows as an example. Ever since Windows 95, enterprises have had a system in place that revolves around slow, meticulously planned operating system and patch updates. But with Windows 10, Microsoft will be moving users to a Windows as a Service model. Rather than updating the operating system every few years, IT teams will need to manage a constant, continuous stream of updates to their Windows endpoints.

For enterprises used to lengthy test periods and rolling out a patch months after release, their IT teams are going to soon be bogged down in a backload of updates to distribute. According to our research, 45% of enterprises must wait a month or more to install vital security patches. That’s not sustainable for Windows 10 or all the other applications that are moving to a cloud model.
In a sense, software distribution is still stuck in the dark ages. Talking to IT managers, we found that a third of large business struggle to distribute content, files and updates across their networks, while nearly half of IT teams at enterprises with more than 100,000 endpoints said the same thing. In fact, 13% said they’ve given up on trying to enact and manage a systematic software distribution process. Instead, they leave it up to employees to update their own devices. Knowing that a single data breach on a single device can cost your company millions, can you honestly trust that every last employee is going to keep every last device up-to-date and secure? Even Brad in accounts payable?

The good news is that digital transformation is shifting attitudes around software distribution from the dark ages to a distribution renaissance. While only 18% of IT managers see the adoption of an SD ECDN as a priority in 2018, twice as many recognize that a failure to install updates is their greatest security threat. As trends like the cloud, Windows 10, distributed workforces and large content like live video become more of the norm, SD ECDN provides the most promise for scaling large content deliveries and thus improving the reliability of software distribution.

As we consider the state of software distribution in 2018, it’s worth taking a second to think about what the state of software distribution might be ten years from now. If we were able to get our hands on a copy of the 2028 State of Software Distribution Report, we’d see a world where Windows as a Service is a fact of life, everything is on the cloud, and where IoT devices outnumber humans by a factor of thousands. Automated technologies like peering platforms will keep everything secure by ensuring patch delivery while conserving bandwidth. In this future, software distribution will be constant and nearly instantaneous. I don’t know what issues will worry IT leaders in 2028, but I don’t think patching will be one of them.

While that sounds impossible now, just ask the camera industry–a lot can change in ten years. The golden age of software distribution will be here sooner than you think.

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THE STATE OF SOFTWARE DISTRIBUTION 2018

How enterprises update and secure their networks

Few enterprises possess the ability to deploy the latest software and security updates at scale, putting their cybersecurity and business performance at risk. Learn more about what other enterprises businesses are struggling with and how Kollective can help.

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The post Is software distribution coming out of the dark ages? appeared first on Kollective Technology .

To view our Partner blog, click here

How Software Patching Can Prevent The Next Breachpocalypse

CMMA Blog

While it’s easy to chalk up this Breachpocalypse to the evolving sophistication of cyber criminals, the power of new hacking tools and the difficulty of fighting against an international menace, that doesn’t tell the full story. The real shock behind the numbers is exactly how many breaches could have been prevented with an effective software patching process.

According to the Online Trust Alliance’s Cyber Incident & Breach Trends Report, a stunning 93% of reported breaches were completely avoidable. Regular patching, along with paying close attention to vulnerability reports and training employees to avoid malicious emails, could have saved international businesses and their customers billions of dollars in damage.

Despite the fact that patches are freely available, businesses of all sizes continue to struggle to patch devices across their network not only in the days after a patch is release, but quite often years after. Looking back a few years, the Verizon Data Breach Report 2016 showed that most exploits in 2015 came from vulnerabilities discovered in 2007, while vulnerabilities from as far back as 1999 still accounted for a significant amount of exploits.

No matter which way you measure it, 2017 will be remembered as the Year of the Data Breach. Record highs were hit for almost every type of data breach statistic available:

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Total number of breaches in 2017 (44.7% increase from 2016)

%

Increase in ransomware attacks against business in 2017

Number of personal records exposed in 2017

%

Breaches that involved hacking (twice as high as in 2014)

Looking at 2017, two of the most notable hacks could have been prevented with an effective patching process:

The WannaCry ransomware campaign wreaked worldwide chaos, causing more than $8 billion in losses across more than 100 countries. The patch for the vulnerability exploited by WannaCry was available 59 days before the attack.

Equifax exposed the data of 143 million people, resulting in an estimated $600 million loss of shareholder value, lost business, remediation costs, and fines, not to mention immeasurable brand value and customer trust. In mid-May Equifax confirmed that attackers gained access to its system through a Apache Struts web-application vulnerability that had a patch available in March.

What keeps a company from promptly patching? Often it’s a combination of prioritization coupled with the difficulty effectively distributing patches across the enterprise. But make no mistake; patching is often the only thing keeping your company secure. The more you can keep your patches up to date, the more likely you’ll be protected against the next WannaCry and less likely you’ll become the next Equifax.

THE STATE OF SOFTWARE DISTRIBUTION 2018

How enterprises update and secure their networks

Few enterprises possess the ability to deploy the latest software and security updates at scale, putting their cybersecurity and business performance at risk. Learn more about what other enterprises businesses are struggling with and how Kollective can help.

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Adapting To An Age Of High Frequency Change

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The post How Software Patching Can Prevent The Next Breachpocalypse appeared first on Kollective Technology .

To view our Partner blog, click here

The State of Software Distribution 2018

CMMA Blog

Over the last five years, we have seen cyberattacks hit some of the world’s largest organizations. From data breaches at Verifone, TalkTalk and Docusign, to ransomware attacks on FedEx, Honda and the UK’s National Health Service; it’s becoming increasingly clear that businesses at the top of chain are just as vulnerable to cyberattacks as those at the bottom.

But are these attacks the result of poor security systems, or do they stem from something far more fundamental to an organization’s core IT infrastructure? In the case of last year’s WannaCry attack, the devastating breaches were not the result of a lack of security software, but rather a lack of patches, updates and distribution infrastructure. In some cases, the companies affected were found to still be running Windows XP – a 17-year-old operating system that stopped receiving support in April 2014.

But while it’s easy to blame businesses for failing to update, the reality is that – for enterprises with thousands, or even tens of thousands, of machines – staying up to date is easier said than done.

Faced with ever larger and increasingly remote workforces, the ability to distribute updates and ensure the latest software, operating systems and patches are installed is proving especially challenging. Without the bandwidth or infrastructure to effectively distribute these updates, such organizations are left at serious risk – and many of them don’t even know it.

So just how have today’s enterprises ended up so out of date? And what are their IT teams doing to rectify this issue and to provide the necessarily security updates quickly and at scale?

These are the questions that we at Kollective set out to answer when developing our State of Software report for 2018. Calling upon research with over 260 IT professionals across the UK and US, the State of Software Delivery offers comprehensive insights into the impact that network bandwidth, update infrastructure and software delivery practices are having on the modern enterprise.

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THE STATE OF SOFTWARE DISTRIBUTION 2018

How Enterprises Update and Secure Their Networks

Key among its findings are:

%

of businesses are unable to automatically update their systems

%

of large enterprises struggle to distribute content across their networks

%

of businesses delay updating due to network scaling issues

%

of businesses must wait a month before installing vital updates

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The post The State of Software Distribution 2018 appeared first on Kollective Technology .

To view our Partner blog, click here

Microsoft Inspire Wrap Up: Welcome to the Modern Desktop

CMMA Blog

Last week our team traveled to Las Vegas to attend Inspire 2018, Microsoft’s annual conference for its partner community. The event lived up to its name, providing inspiration to thousands of our fellow Microsoft partners as company leaders and product managers discussed upcoming initiatives and how partners like Kollective can play a role. Here are a few of our top takeaways.

All in on the Intelligent Edge

Judson Althoff spoke about Microsoft’s progress in powering the Intelligent Edge. Using the intelligent cloud, Microsoft technologies are poised to deliver a seamless experience wherever a user lives, no matter how far on the edge they may be.

Video comes to the office

As we already mentioned , Microsoft is making a large push into live video and VOD by incorporating intelligent event capabilities into Microsoft 365. With the power and ubiquity of Microsoft, this promises to put live, large-scale video capabilities in reach of every enterprise and further establish video as a critical business tool.

Security is a priority

A lot of time was spent discussing Microsoft’s plans for making Windows 10 the most secure operating system possible. By closing the vulnerability gap between threat detection and patch deployment, Windows 10 has the potential to significantly reduce the massive financial damage and business chaos cyberattacks have recently caused.  

The race is on

Speaking of Windows 10, the new OS was the obvious star of the show. A major focus was on helping partners understand what will be involved in delivering migration strategies to Microsoft customers. Microsoft senior product manager Jon Mounder also spoke about the importance of having a peer-to-peer solution to help deliver Windows 10’s monthly updates. Watch Jon’s presentation about Windows 10 deployment and management here .

The future is now

As one of only three ECDN providers that Microsoft partners with, Kollective can help you make the most out Microsoft’s push into network-intensive capabilities like live video and Windows as a Service. Learn more about our Microsoft solutions .

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