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Ask The Experts: Scaling Corporate Networks to Accommodate Growing Use of Video

CMMA Blog

For decades, enterprises have shown great interest in the promise of business video. The various benefits of face-to-face communication over audio-only are undeniable. The power of video offers stronger client relations, more effective sales meetings, greater team productivity, a more flexible work/life balance, and a host of other improvements to productivity.

Unfortunately, while the world has been ready for video, the technology was not ready for the world. It was too expensive, low quality, too unreliable, and far too complicated for everyday use. However, in recent years this has dramatically changed. A new generation of videoconferencing technology has delivered the usability, quality, and affordability that is essential for true viral adoption of video communication in the workplace.

In addition to video technology being ready for prime time, we are now culturally ready for massive adoption of video. If you look at consumer use of video on YouTube and social media platforms, it is clear that video is no longer a tool exclusively for performers and entertainers. Video is simply a more effective way of communicating a message, whether it be an instructional YouTube video, or a presentation in the boardroom.

Kollective recently put out a report which included stats showing that 65% of workers are visual learners, and 77% of US employees believe video calls are more effective than audio calls. The study also showed higher levels of trust when communicating over video and a feeling of disconnection with team members and managers when they do not have enough face-to-face contact. Much of this is influenced by the growing consumer use of video, as the report shows that up to 82% of younger workers are using YouTube to get information in their personal lives.

The consumer use of video is a big part of what is driving adoption of business video. As we find ourselves using video more and more in our everyday lives, we are becoming more and more aware of its effectiveness. It is only natural that we want to take advantage of video’s power at work as well. In fact, the report referenced above shows that 25% of UK workers are already using YouTube at work to get information. As workers find themselves saying, “Wouldn’t this be better over video?” more and more often, the pressure to deploy business video increases.

The cultural readiness to adopt video, coinciding with the technology finally being ready for mass adoption, seems like an incredible win/win situation for businesses. However, there is one major concern that must be addressed when adopting video in your business, and that is the effect on your local corporate network. Simply put, video uses a lot of data and bandwidth. To display a typical 720p image you need information about the location and color of almost a million pixels. For moving video, you need to share this information 30 times every second. That is a massive amount of data going through your network.

A fearful network administrator might seek to limit the use of video to protect the network. However, this approach simply denies your organization the full benefits of adopting a video culture. It is preferable to encourage, not discourage, the use of video and to find other ways to protect your network. It is not an easy task. In addition to ensuring your network can handle the traffic when multiple workers use video, you must also find a way to store an exponentially increasing library of recorded videos.

One way to protect your network would be to “beef it up” to the point where you are essentially acting as a content service provider for your organization. This would require massive expenditures to bring carrier level video infrastructure into your environment. It would do the trick, but is it the right role for your IT/AV department? Do you really want to internalize and support a full-blown content delivery network?  Seems like it could be a distraction from your company’s true core goals. Fortunately, there are other options.

Many companies are solving this problem by bringing in the help of enterprise content delivery network solutions like Kollective. This technology can actually help optimize your internal network. It has the ability to create a peer-to-peer architecture to distribute the delivery of traffic through your network. Without this optimization, if your entire company tuned in at the same time to a live video it would all be streamed from one server, using more bandwidth than the connection can provide and choke the video. With peer-to-peer optimization, the burden of a massive live feed is distributed evenly throughout the network within your bandwidth limitations.

We are in the era of business video. You can embrace it or be left behind. While we want to encourage the use of video among our working teams, we don’t want to do so at the risk of overburdening our current networks. The one downside to video adoption is that video uses massive amounts of bandwidth. Your choices are to discourage video (not smart), to beef up your network to support video (not affordable), or to find an enterprise content delivery network like Kollective. Video is coming, now is the time to prepare your network. I strongly suggest learning more about your content delivery options before your network is impacted.

David Maldow

David Maldow

Contributor | Journalist

David Maldow is the Founder & CEO of Let’s Do Video, and one of the visual collaboration industry’s most prolific writers of public content. During his time as primary content creator (and eventually managing partner) at Telepresence Options he wrote well over 150 pieces of public content.

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Why Your Business Is Like A Loaf Of Bread

CMMA Blog

It’s an easy enough analogy to draw. A business is like a loaf of bread because it has several component parts that all need to come together into one cohesive mix, all according to the right recipe, otherwise the final product is unpalatable.

But the analogy runs deeper than batter and baking.

In the new age of data-driven business (that we are so fond of calling ‘digital transformation ’) on the road to cloud-based services-centric computing, it is insight into the specific detail of what’s happening inside any given operations base that is now required.

It’s not just a question of flour, yeast and water anymore; creating the modern business loaf is only possible if we can get granular (pun deliberately intended) and look at what’s really happening on the inside.

We need to know the size and quality of the grains we make our flour mix with. We need to know the strength and provenance of the yeast being used. We need to know how thick the slices are going to be, who is going to consume them and how much topping or filling they might have to support.

It’s no longer just a loaf of bread or a basis for business; it’s now a dynamically optimised and orchestrated foundation for content — and that content can be peanut butter or enterprise applications, it’s your choice.


Behavioural analytics

Bakery analogies aside then, what this proposition means in business technology terms still comes down to delivery i.e. we need to know who needs what, when and where they need it… and if we know why, then that helps too.

We can look for routes that will help us examine user requirements if we take a this more granular approach.

If we plug user machine data log files and application workload demands into our total analysis of systems orchestration then we can arguably form an even more accurate view of the way we need to plan IT management responsibilities for the future. This kind of behavioural analytics can help us create a higher bar for total systems management on the road to digital transformation.

Staying granular (and wholegrain organic if you wish), if we are prepared to look inside application and data delivery requirements, then we can start to build networks that are capable of handling potentially massive content delivery challenges.


Business lifeblood

Sustaining the lifeblood of business today depends upon an enterprise’s ability to serve thousands of end points around the world. Contemporary enterprise Service Level Agreements (SLAs) today typically require a network substrate that can delivery functional, up-to-date and securely patched software across a complex distribution network.

If you want to go back to loaves of bread… then think about a consumer base that needs fresh, wholesome and appealing products in multiple locations, all streamed in exactly when they need it.

Think of it like a 4th of July picnic (or insert the holiday of your choice) but instead of burger buns and ketchup, the enterprise needs operating system updates, live video streaming, security provisioning execution controls and the ability to fulfill all manner of special user requests at any moment in time.

A topology for success

The bread maker shares a common headache with the enterprise IT architect ; they both want a network infrastructure to deliver their end product faster, more reliably and all within less bandwidth to make the whole process more efficient and profitable.

Creating this mix for digital business success in any industry vertical is never easy. Enterprises will need to look small picture as they examine granular needs at a device-specific user-specific level. Equally, they will need to look big picture and understand how operational requirements implications impact the total network topology.

Perfecting this new mix for business (or indeed bread, cakes and pastries) is a big ask, so let’s take this one bite at a time.

Adrian Bridgwater

Adrian Bridgwater

Contributor | Journalist

Adrian Bridgwater is a technology journalist with over two decades of press experience. He primarily works as a news analysis writer dedicated to a software application development ‘beat’. With his broad editorial purview, Adrian has spent much of the last ten years focusing on open source, data analytics and intelligence, cloud computing, mobile devices, data management, telecoms, unified collaboration and forward-looking opinions on offices and workers of the future.

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Microsoft Stream Just Brought Enterprise Video Into The Big Time

CMMA Blog

Thanks to the original video sites like Netflix and Youtube, the hundreds of streaming services that popped up in their wake, and the push into live video by companies like Facebook, Amazon, and Apple, video is now everywhere.

In fact, global video traffic is expected to take up 82% of all consumer Internet traffic by 2021 , a 3x increase from 2016. Of that, live internet video will account for 13% of Internet video traffic by 2021, a 15x increase over 2016.

The office is no exception to this increase in video usage. Corporate events, CEO announcements, ongoing training, and any information or content that was previously handled in-person at large meetings, on conference calls, in a classroom or over email is now being viewed over video.

When it comes to the enterprise, video is no longer something that’s nice to have or a flashy toy; it’s now a business requirement. And with Microsoft’s recent announcement of new live event capabilities in Microsoft Stream, enterprises will be able to easily produce large-scale live and on-demand events in Microsoft Stream, Microsoft Teams or Yammer for employees across the organization, no matter where they are in the world.

These new capabilities will allow enterprises to create and control massive libraries of video content, while features like facial detection, speech-to-text, closed captions and transcript search promise to make video as critical of a collaborative business tool as email, conference calls, or the cloud.

Check out all the new capabilities for creating and broadcasting live events with Microsoft Stream in Microsoft’s recent product announcement video:

 

These new capabilities reflect an understanding on Microsoft’s part that video has become the primary way major communications are delivered within a company, especially as enterprises become more far-flung around the globe as they shift towards remote and mobile workforces.

However, before enterprises can take advantage of these new capabilities, they’ll need to make sure their network is up to the task of handling all the additional video their people will be watching.

Delivery optimization to the edge of the network is vitally important for both the quality of the video viewing experience and the performance impact on other business-critical applications using the network. If global video traffic is going to increase threefold in the next three years, enterprises should expect a similar increase on their own networks–an increase some enterprises may find difficult to accommodate.

With its new Microsoft Stream integration , enterprises will be able to easily connect to Kollective’s ECDN solution from within Stream to optimize network bandwidth for live events and on-demand video, providing the best possible viewing experience for users while minimizing the impact on enterprise networks.

Now is the time to make video a priority. Check out our whitepaper to learn about some of the challenges enterprises face when scaling video, along with real-world solutions for how to overcome them.

Looking to live stream video to more than 10k end points?

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How to Re-Invigorate Your Enterprise Video Efforts

CMMA Blog

All enterprise video programs begin with high hopes for seamless delivery, riveting content and improved employee engagement and communication. Sometimes, though, technical troubles can hamstring an initiative, lead to lackluster participation and jeopardize support for the program.

Don’t lose faith. We’ve witnessed many organizations successfully improve and then relaunch their enterprise video efforts , growing the programs into critical components of their corporate culture. It just takes some strategic support and a comprehensive understanding of your network’s potential and how you can prevent things from going wrong.

Here’s how to start:

1. Identify business and IT champions.

Both the business and IT are crucial players in the success of the company’s video program. The business drives the use cases that benefit your company, while IT offers the technical expertise that ensures the content gets delivered. For these reasons, it’s crucial to have support from both sides.

If your program has had trouble in the past, then begin re-educating these teams about the importance and potential of video as a communication and engagement tool . Landing this message will help your champions relay it to the C-suite—so that they dedicate the time and budget necessary to deploy high-quality video.

2. Re-engage video stakeholders.

To truly reinvigorate your video program you want to connect with all the related stakeholders, beyond business and IT. These could include—but are not limited to—HR, finance, leadership, and education and training teams. Offer those with a vested interest the chance to voice any concerns they have, and provide some solutions for them going forward. Additionally, use these conversations to gauge their video needs and explore unique ways that enterprise video might benefit their teams.

This is also a great time to bring in your technology vendor, and give stakeholders a chance to ask questions and learn best practices. Kollective’s production and technical experts have decades of experience producing successful live video events, and can help teams better understand how best utilize video.

3. Map your network topology

Understanding your network topology is an important and often overlooked component to video distribution success. Many companies understand the geographical boundaries of their networks But few actually take the time to map the end-to-end connections that facilitate their video delivery, from where the content is produced to where its viewed.

To fully map your network topology, consider:

  • What kind of MPLS/VPLS network do you have between locations?
  • Do all of your locations have their own local internet access?
  • Are you leveraging proxy servers? If so, where are they located?
  • How many LAN links does a location connect with?

Creating this topology gives you clues about where your livestream may be vulnerable to failure. Such a map can also help determine your bandwidth needs and areas of potential bottlenecks.

Enterprise video is here to stay, the possibilities for putting it to use are only growing. If you’ve had trouble with video in the past, now’s the time to try again. Take a strategic approach to kickstart your video efforts and your company will soon reap all the benefits that enterprise video offers.

Learn from the most common enterprise video mistakes

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Is Your Live Video Program Faltering? Discover How to Relaunch for Success

CMMA Blog

When your live video initiatives suffer setbacks—whether from hardware trouble, livestream problems or lack of resources—regaining the trust of employees and executives can be a challenge. But given all the benefits that video offers organizations, it’s an effort worth pursuing.

That’s why we recently released a new whitepaper, You Only Get One Second Chance: 6 Real World Fixes for Failed Enterprise Video . This report relies on the deep experience of our technical and livestream production experts to uncover the historic challenges plaguing enterprise video and how organizations can remedy them.

The main message for corporate communications and in-house production teams: It’s possible to relaunch a struggling enterprise video program. The key is understanding the pitfalls and creating a strategy that tees your organization up for livestream success.

Why livestreams go wrong

In an ideal world, every livestream would be seamlessly delivered to your company’s employees around the globe. No buffering. No connection issues. Just connected employees easily engaging with the corporate leadership. If that’s been your experience, great work.

If not—don’t worry. The ideal is possible. But first you have to determine what’s been at the root of your troubles. There’s certainly some common issues to consider, including:

  • A lack of bandwidth

  • Equipment and encoder problems

  • Individual access issues

  • Human errors

The whitepaper examines each of these in detail, and also provides some straightforward fixes that reduce the risk of livestream failure.

Get back on track

Once you’ve determined what went wrong, then you can focus on how to do video right. Our livestream experts identified six best practices for launching—or relaunching—your enterprise video initiatives. Their guidance includes:

  • 1. Cultivate business and IT champions

  • 2. Proactively engage video stakeholders

  • 3. Understand your full network topology

  • 4. Take time to test

  • 5. Re-tell your video story

  • 6. Analyze and improve

     


You Only Have One Second Chance at Enterprise Video

Live video for the enterprise remains a powerful and increasingly indispensable tool. Download the white paper to learn more about how to implement each of these best practices and ultimately cultivate a reliable, successful enterprise video program.

Learn More About Our Enterprise Video Solutions

Kollective seamlessly delivers your live streaming content to the edge of your network.

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Why Do We Do Video?

CMMA Blog

Delivering video securely and to scale across the enterprise is a challenging task. There are countless new security and privacy risks to be conscious of, as well as ever-evolving technologies and systems to keep up to date with. In an industry where we are faced with ageing equipment and infrastructures on a regular basis, we must find new and exciting ways to reach varied audiences with the most up-to-date and engaging content. So why do we ‘do’ video?  

Adapting To New Communication Styles

Across the globe, working environments are going through seismic changes. To put this into perspective, by 2020, 54% of the global workforce will be millennials. In India, half of the population is now under 25 – this has huge implications for the future of work.

As these new, young workers enter the working world, they’ll be bringing new attitudes and preferences with them, which will change the working world for the rest of us. 

One of the key changes that these millennials bring is an alternative view of communication and a different way of prioritizing their attention. In a work environment, this may mean that they won’t sit down and read a 40-page document, but they might just watch a 4-minute video. In order to keep up with this shifting landscape, businesses have to embrace these differences and provide the tools needed to maximize productivity – regardless of how staff choose to work and consume information.

%

By the year 2020 54% of the global workforce will be millennials.

%

In India, half of the population is now under the age of 25.

Video Consumption Is On The Rise

According to a report from Interact and Harris , which polled 1,000 US workers, lack of communication is one of the most complained about office issues. This included everything from not giving clear directions to not knowing the names of fellow workers. 

With communication and collaboration being so integral to the modern workplace, it’s clear that businesses need to improve internal comms to ensure employees remain happy and engaged. In order to do this, more and more companies are picking up video as a modern, engaging way of communicating and connecting with their staff.

And it’s not just the younger members of the team who appreciate this form of communication. According to a report by HighQ 55% of people watch videos online every day. A related report by tubular insights  also found that mobile video usage is on the rise across the board, predicting that 80% of the world’s internet traffic will be video by 2021.

%

Percentage of people watch videos online every day.

According to a report by HighQ .

With this surge in video adoption on the horizon, it’s clear that video will form an important part of the future of work, but it’s not just a case of moving content from one place to another. 

Successful Video Delivery Starts With Security

In order to do video properly, we need to overcome several issues, with security at the forefront. With GDPR, privacy is paramount; if you’re not ready it’s game over. Dealing with confidential material on a daily basis, we take this very seriously. Luckily, we are proud to say that we have never been hacked. In fact, one of our big channel partners in Europe, BT, challenged an ethical hacking squad to break into Kollective within 60 days and the team just could not do it.

But it’s not just security issues that businesses need to consider when planning their video strategy. When it comes to live video streaming at events, CEOs and IT teams will both tell you that nobody can truly understand what delivering a live event securely and at scale means – until you’ve experienced it for yourself. 

Register For An Event And See For Yourself

If you attended Kollective’s North America Customer Council event this year, you will already know that we’ve put together a small, but strong team to help make the process of navigating these issues and managing these types of events easier than ever. From now on, these experienced individuals will be on hand to help you before, during and after the adoption process, offering support on building engagement via video, team building ideas and strategy for live events. This dedicated team can also give advice on live event support and video best practices, so that your organization can focus on what really matters to grow and thrive. Keep communications at the heart of your business to future-proof your company.

Learn More About Our Enterprise Video Solutions

Kollective seamlessly delivers your live streaming content to the edge of your network.

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