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Improve Your Higher Ed Disaster Collaboration Plan

AV in Education

We recently looked at items you should consider when evaluating your disaster plans for your collaboration environment. Higher education faces unique needs and challenges in collaboration and requires some additional thought and consideration when evaluating your current response and planning for the future.

When evaluating your current response, consider such questions as:

  • Were technology hand-out programs (such as laptops) adequate to meet demand? Did students utilize the devices they were given? Were there any hardware limitations or requirements for some programs?
    • While Chromebooks or other mini-notebooks may meet very basic requirements, students whose programs demand CPU-intensive programs may find it impossible to complete their coursework without a better-equipped device.
  • Which community resources were engaged by students?
    • Did local libraries provide internet access outdoors? Did ISP’s provide free home access or free Wi-Fi locations?  Consider coalition-building with local resources (both near your college or university, and across your state) to learn about their abilities to offer services during disasters, and design collaboration solutions that can cope with these bottlenecks.
  • Were standard university emergency notification channels used during the crisis? How can we expand visibility to these notifications via collaboration elements, such as digital signage?
    • Ensure your emergency notification system is set up to push content into your digital signage.

Accessibility for All

Each student comes to higher education with a unique background, needs, and goals. While many students are lucky enough to be able to move to a fully remote experience without much hassle, others face serious challenges in continuing their education. It is crucial that collaboration technology and resources be made available and utilized in ways that enable these students to continue their educations. 

ADA compliance should be more than a checkbox that is met with each project. Meet with your campus office of accessibility services to learn more about the unique needs and challenges that were met, and those that were not, during the recent crisis. Ensure features that are even more important as classes move remotely, such as captioning, are more than adequate for students to continue their education.

Tech developed for ADA compliance can be re-purposed to meet social distancing guidelines. Assisted listening systems can be re-purposed to meet current social distancing needs.  Rather than voice lift systems that could be complicated and expensive to retrofit to large spaces, products like the Biamp CrowdMics, Listen Tech’s ListenEVERYWHERE, and Williams Sound’s WaveCAST enable students to receive audio and communicate back to instructors and their classmates with questions. These systems are simple to deploy while utilizing a participant’s own devices – protecting them and simplifying your sanitizing requirements.

In many areas, broadband speed and cellular signal can be dramatically limited – if available at all.  Video streaming and conferencing can consume large amounts of bandwidth, making it impossible for students to participate fully. Consider making videos downloadable, and provide audio-only options, enabling students who may only be able to access the internet on a sporadic or limited basis the ability to receive material. 

Hybrids, Everywhere

While instructors scrambled to meet the challenge of quickly transitioning classes from in-person formats to online, courses for 2020/2021 are being developed with the understanding that a quick pivot back to fully remote courses may be necessary. 

While strategies vary as far as whether classes will be fully remote and led from a classroom or a home office, held in person in a socially-distanced manner or broadcast to classrooms on campus, it’s important to ensure your networks are ready for this traffic. While the Spring 2020 semester often relied on from-home recordings, hybrid models will bring new demands. 

With instructors back in classrooms, the recorded video may be of higher quality – and requiring more processing power and bandwidth – than those recorded from home. Comparing previous utilization of lecture capture and the amount of time for videos to be prepared with forecasted 100% utilization will enable you to provide realistic guidelines to instructors.

Streaming video can utilize a large amount of bandwidth. Look for options on your content platform to downscale simple videos of lectures to ensure you are not taxing your networks unnecessarily. Additional WAP’s (such as the Luxul XAP-810) may be required in areas with a heavy student presence. With students and parents already wary of online learning, sufficient bandwidth may be one of the easiest ways to ease the challenges of the Fall 2020 semester.

Define a Pivot Plan

While no one is looking forward to a second round of lockdowns and quarantines, it is crucial to be prepared to move back to fully online status within 24 hours.  Where businesses strive to maintain business continuity, higher education needs to maintain educational continuity while also maintaining channels of communication to anxious students, parents, and wider community.

Create a plan for utilizing existing tech, such as your digital signage platforms, to distribute information quickly and widely. AVI-SPL can work with you to develop a comprehensive digital signage strategy, ensuring your investment distributes information effectively. Your digital signage platform should tie in your emergency notification system, allowing emergency status information to be distributed quickly and widely.

Don’t Forget Your Standards

Many colleges and universities are currently scrambling to complete their usual summer technology upgrades while also equipping new spaces with video conferencing and content-sharing capabilities to aid in social distancing. While equipment can be in short supply, it’s important to ensure your dollars are still invested in ways that will be productive and compliant with your existing standards. 

Existing standards may need to be flexed, but they should not be completely abandoned. AVI-SPL is available as your trusted advisor to provide consulting and engineering teams to assist you in selecting equipment that is both available, high quality, and will be compatible with campus technology standards.

High quality is one of the most important aspects of online learning.  Poor video quality will contribute to the student impression that distance learning is lower quality (and thus, not of the quality deserving of their tuition). Maintaining the classroom-like experience will positively impact student satisfaction.

AVI-SPL has partnered with several manufacturers to design high quality, turn-key systems that can quickly be deployed anywhere around campus.  The All In One Classroom Bundle provides high quality from Newline Interactive’s display, Logitech’s MeetUp, and Bose speakers.  Without permanent installation, this bundle allows any space to be used for distance learning while being re-configurable to meet future needs post-crisis.

Use Your Community

While we can’t come together in person this summer, there are many virtual resources that will help you learn from colleagues about ideas that have been proven to work – and some that have been proven not to work. The Higher Education Technology Managers Alliance will be presenting their all-virtual (and free!) Technology Conference 2020 from June 8-10. This conference will include a variety of expert panels and sessions to exchange ideas with colleagues from a wide variety of geographic, socioeconomic, and institutional backgrounds.

This is also a great time to work on your own knowledge, utilizing free manufacturer trainings such as those from Crestron, Extron, Biamp, Shure, and more.

As always, your AVI-SPL team will be here to provide any support and products you may need to meet your developing requirements. If you run into a challenge, just contact us.

To view our Partner blog, click here

CARES Act Funding for Online Learning Solutions

AV in Education

Schools all over the world are scrambling to reopen this fall and will likely provide at least some virtual classes. Did you know that The CARES Act: Higher Education Emergency Relief Fund—Institutional Portion assists with any significant change in the delivery of instruction and allocates funds for distance learning projects? Funding may cover upgrading audio visual and online learning equipment to deliver virtual classes, interactive on-site sessions, or both.

Specifically, The CARES Act states, “Institutions may use the funds for Recipient’s Institutional Costs to purchase equipment or software, pay for online licensing fees, or pay for internet service to enable students to transition to distance learning as such costs are associated with a significant change in the delivery of instruction due to the coronavirus.” (1) There is also dedicated funding for the Higher Education Emergency Relief Fund—Minority Institutions Program and other special school populations. (2)

Which schools qualify for CARES Act Funds?

Institutions that entered into the Funding Certification and Agreement for Emergency Financial Aid Grants to Students under the CARES Act may receive funds for Recipient’s Institutional Costs. Visit this page to see if your school has allocated CARES Act funds.

AVI-SPL Online Learning Solutions

Through our network of suppliers, we developed ideas to help schools like yours prepare for the fall semester and beyond. No matter if you have standardized on Zoom, MS Teams, or other collaboration technology, we can help you deliver a positive student experience in the classroom, online, or design a hybrid solution for both options. Learn more about:

Barco weConnect Interactive Virtual Classroom

  • Teacher-friendly interface for classroom instruction while students learn and engage remotely.
  • Quickly deployable and no apps or extra configurations required for students.
  • Multiple built-in cameras allow students to customize their learning views while teachers engage with real-size views of students and large attendance capacity.

Newline All-in-One Classroom

  • Quickly pivot from face-to-face instruction to distance learning while instructors remain in the classroom.
  • Customizable product bundles are suited for every learning environment at a competitive price point.
  • Deliver highly interactive solutions, particularly for virtual labs.

SMART Podium and Interactive Pen Display

  • Ability to deliver lessons from anywhere and connect students in live remote learning sessions on 24” screens.
  • With a simple computer connection, instructors can present and use the interactive pen to add notes or illustrations on the touchscreen.
  • Podium comes with SMART ink™ and SMART Learning Suite, including SMART Notebook® or SMART Meeting Pro® software.

Panopto Lecture Capture

  • Integrates with all major learning management systems, and offers comprehensive recording tools, simple deployment, and top-rated support.
  • Flexible recording and uploading tools let teachers create video lessons anytime and anywhere.
  • Offers personalized learning experiences for students, including inside-video search and variable speed playback.

Helpful CARES Act links

For more information on the CARES act, and how to request funds, visit these helpful links.

The AVI-SPL team is here to help you deliver digital classes and interactive learning solutions. Contact us now or call your local office.

To view our Partner blog, click here

Higher Ed Collaboration Tech: Positive Effects of the COVID-19 Response

AV in Education

Now that educators and students have worked from home for a few months, the focus is shifting to planning for summer and fall semesters. Some colleges like Boston, Purdue, and Brown Universities, discussed plans to carefully reopen this fall, while others have delayed welcoming students back to campus until 2021. Many organizations are also taking a “wait and see” approach until at least June 2020 before choosing a back-to-campus date.

Regardless of the opening date, social distancing and full-time online learning will be long-term, if not permanent, solutions that began as responses to COVID-19. After making the best of a sudden, fully-remote learning experience, administrators can now reassess their digital classroom needs. You can evaluate technology for continued use to deliver effective online education. Here’s a look at how new and upgraded collaboration solutions launched during the COVID-19 response can produce positive long-term effects.

Summer bridging

Schools and students that had a learning curve, or still need to deliver interactive classes such as labs, may need to play catch-up. The summer semester could be used to bridge this gap to prepare students for the fall semester. Educators may return to campus over the summer months, using collaboration technology solutions such as lecture capture carts to deliver digital classes to remote students. Helping online learners stay current with coursework can help retain students into the fall semester. 

Remote collaboration solutions move on campus

The time spent learning to use new collaboration software at home can produce a return when your students are back on campus as well. Implemented solutions such as Microsoft Teams can:

  • Augment in-person classes by facilitating communication, group projects, and class assignments
  • Increase student participation beyond classroom hours
  • Save time for teachers and students with online delivery of assignments, class notes, and research papers
  • Allow students to work together anytime, anywhere, even when social distancing requirements keep them from gathering in groups

Here’s a video that shares Microsoft Teams best practices for educators:

Upgraded Collaboration Tech Cleaning and Sanitizing Processes

COVID-19 made us aware of how much we touch things like our phones, remote controls, and touch screens. Part of the pandemic response was for everyone to upgrade their cleaning habits. Deep cleaning and sanitizing routines should extend to shared collaboration tech in classrooms and conference spaces too. Check out detailed cleaning tips from AVI-SPL and device manufacturers in this blog.

Communicating your new cleaning regimen to new and returning students can help them feel more at ease when visiting or moving into dorms.

Enhance Existing Online Learning Programs

Many schools offered online learning programs before COVID-19. Lessons learned from suddenly delivering every class online can be used to enhance legacy virtual programs. Several solutions and apps may have been used to deliver courses immediately. Take the time now to review feedback from educators and students.

Discuss what worked well, and which solutions posed the most challenges. Create a list of technology best practices and roll them out across your online learning curriculum.

Boost fiscal recovery

COVID-19’s financial toll on higher ed organizations is estimated in millions of dollars per school. Consider that leveraging collaboration tech to offer additional virtual classes could play a role in colleges’ economic recovery. If your school hasn’t explored offering full-time online degree programs, consider doing it now. Online classes expand enrollment options for more students since:

  • Geography is no longer a barrier to attend classes
  • Online learning is often a more affordable option than living on campus
  • Virtual courses offer scheduling flexibility, which helps working students, and those with families, attend more classes

Accept international students now

International students can benefit from your virtual classrooms too. Students traveling from abroad to move on campuses this fall could face challenges if embassies and consulates remain closed for an extended period, or your school will not reopen this year.

Instead of losing these students and tuition revenue, open your virtual classrooms as a temporary solution. Online courses could bridge the gap between the start of the semester, and the point when students from other countries can safely join school populations.

Next Steps

While the financial toll is extensive, and students lost the intimate experience of living and attending classes on campus, online learning solutions have allowed colleges to deliver quality education during these unprecedented times. Leverage the investment your school made in online learning. Review ongoing virtual classroom opportunities to drive additional enrollment and revenue now.

Don’t forget, the AVI-SPL team is here to help if you need assistance evaluating or upgrading your online learning collaboration tech. Contact us online or call your local office.

To view our Partner blog, click here

Online Learning Update With Jay Bosch: COVID-19 and Beyond

AV in Education

AVI-SPL wants to help your teams stay connected and productive during this difficult time as most of us are working, teaching, and learning from home. Our Together We Can online learning series offers helpful ideas and resources. Below is this week’s edition. Read all Together We Can posts.

This week in our Together We Can online learning series, AVI-SPL’s Jay Bosch shares feedback from educators on coping with a full-time virtual class schedule due to the COVID-19 pandemic. Bosch explores how organizations deliver online learning now, common challenges, and future classroom design trends. 

During my interview with Bosch, he covered how teachers are working from home and how they have adjusted to using virtual classroom tools. Our conversation also touched on digital classes extending into summer sessions and the fall semester for some organizations.

Additionally, digital learning and online collaboration may become a permanent part of delivering an interactive student experience. It’s possible that the online learning expertise gained during the pandemic may influence the design of the classroom of the future. 

Online Learning Trends With Jay Bosch

Class of 2020 Virtual Commencement

Insights include Bosch’s thoughts on what commencement could look like for the class of 2020. Some colleges are postponing ceremonies, while others are looking to deliver a memorable experience through virtual commencement ceremonies. For schools that don’t have in-house staff to set up and provide a live streaming commencement broadcast, AVI-SPL’s video production arm VideoLink is ready to help.

Virtual 2020 summer sessions

Jay explores possible summer session trends where teachers will return to campus, but still deliver digital classes to remote students. He talked about AVI-SPL’s lecture capture carts, a bundled solution designed to be shipped and installed quickly. 

AVI-SPL lecture capture carts provide schools and universities with an easy-to-use lecture capture system. This technology enables you to record, share, and manage all your video content for classes through your existing lecture capture software, which integrates seamlessly with popular Learning Management Systems.

Online learning beyond COVID-19

Bosch noted that at some schools, administrators are discussing extending their digital class curriculum into the fall semester, or even building permanent classrooms designed to host virtual classes. Solutions like Barco’s weConnect Virtual Classrooms include interactive whiteboards and large video walls that display each student. Using the video wall, teachers can see when students raise their hands and maintain personal connections while delivering classes online. 

Until next week, check our Together We Can online learning page for more resources and weekly updates.

Follow AVI-SPL on LinkedIn and Twitter. #TogetherWeCan

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Keep Students Engaged in Online Learning and Manage Technical Glitches

AV in Education

Whether your staff taught the occasional virtual class or had no experience, everyone just got a crash course in delivering a full-time online learning schedule thanks to COVID-19. Keeping college students engaged in online learning is an essential part of delivering quality education.

Below I’ve outlined ways to keep students engaged during online classes. Pass on these ideas to your educators to encourage their students to fully participate in virtual sessions. I also included tips on how to overcome some technical difficulties during live online sessions.

Outline your virtual class in short sections

Break up your online class into different sections or chapters. Presenting the class in short “chunks” can help you deliver an energetic class and retain students’ attention. Create a virtual class outline that can be turned into a short agenda to share with your students.

In your outline, include problem-based learning tasks. Communicate to your students that the solution to the problem lies in the course material that you will present online. This can motivate students to give their full attention throughout the online class to learn the solution.

Use different media formats

Mix different media formats in your virtual class to change the pace and keep students engaged. Share a video of you talking and add a recorded video. In between, share slides or other documents on the screen. Follow the tips in our Online Learning Best Practices for Educators blog when recording or sharing live video.

Design your online class for audio-only and mobile experiences

In a perfect world, your digital class will be delivered perfectly. But glitches happen. Taking proactive steps can help you overcome technical difficulties. While video is more engaging than audio alone, don’t rely on it. At times you may not be able to send video, or class participants may not see the video due to bandwidth or device issues. Note that having a student leave the virtual class and then log back on may correct audio or visual issues for them.

In case video is not available during your class, design your material so that students can absorb the information by hearing the audio portion only. Keep talking when visuals are on the screen. If all is well with sending the video, be sure to record it so students who had any issues can watch a replay later.

Also, consider that students may be using a mobile phone or tablet to attend class. Small screens can make information hard to read. Use large type and break up information on a few slides, instead of cramming everything on to one slide or page. View your materials on a mobile phone before adding them to your virtual class presentation. You’ll avoid a situation where students cannot easily see your video content.

Record a back-up session before live classes

Hopefully, you won’t experience your classroom technology going down completely. If you do, be prepared with a recorded session of your class. That way, you can have students watch the recorded session and keep the class schedule you designed. You can use Google Drive or Microsoft Stream to share links to recorded classes if needed.

Keep Online Learning Accessible

Don’t forget to keep accessibility for visual and hearing impaired students in mind when preparing course documents and tools. Adobe Acrobat and Microsoft PowerPoint include tools to verify accessibility. Add captions to your videos if possible. YouTube and many LMSs include an auto-caption feature. Double-check that your captions are correct before sharing a video.

Ensure students know how to use the system

Once you prepare your online class, ensure participants know how to log on to the Learning Management System (LMS) or video conferencing platform you will use. Send an instructional email a few days before class. Most systems will include a link to help participants test their devices before the session. This will allow time for students to address any technical issues.  

To further encourage your students’ success, share our online learning best learning for students with your class. You can also share a beginner tutorial video like this one from Zoom:

Share a clear virtual class agenda

Once you have an outline, start the class by briefly reviewing your agenda. You can share a PowerPoint slide or Word document and talk through it.

Sending the agenda and supporting class materials prior to the online session will help overcome any technical issues with video too. Students can refer to their materials if they can’t see the video during class. Also, include in your email how students can contact you with comments and questions during live and recorded online learning sessions.

Check in regularly during live digital classes

For small classes, pause occasionally and ask if anyone has questions. When presenting to large classes, turning on everyone’s mics may not be feasible. Ask students to utilize the chat or Q&A features in the LMS or video meeting platform. It’s helpful to have an assistant or student volunteer moderate this for you.

Maintain engagement between virtual classes

Since you can’t connect with students in person, include ways to keep them engaged between the virtual classes in your lesson plan. Consider these steps to keep students connected with you and each other during the online course.

Hold regularly- scheduled virtual office hours

Allow students to drop-in to your virtual office during designated hours. Send out a recurring meeting link for the times when you’re available to chat with students. For large classes, have students ask for appointments by email, or use a tool like Calendly.

Use social media to build a student community

Social distancing prohibits students from meeting in person. To help your class participants connect with each other and boost engagement, create a private Facebook Group, or another discussion forum.  Classmates can interact with each other online after class at their convenience. Ask a teaching assistant to moderate the group and provide feedback to you about common questions or learning roadblocks.

Ideas to get students engaged in digital forums:

  • Ask specific questions on discussion boards to facilitate student responses
  • Post recorded videos with FAQs or follow-up info based on student questions
  • Present problems that can be solved by reading course materials, or students’ virtual class notes

Gamify your online class

Add a gaming element to your virtual class that can encourage ongoing student engagement. Consider a scavenger hunt based on pictures or answers to questions that you add to your video or slides for students to find. Have online class participants include answers in their assignments to earn points for extra credit. Delete points for missed or late assignments too.

For classes delivered through an LMS, check if the system can award badges as students complete each class or assignment. You can create some friendly competition to get the most badges in a certain period. Likewise, set up automated LMS email notifications when classes and assignments are not completed on time.

Post assignments that boost engagement after class

Consider how you can maintain engagement when creating virtual class assignments. Ideas to consider include:

  • Have students complete video or phone interviews with professionals or each other.
  • Share recorded “mini-class” audio or video files with assignment details. Assign groups and have students collaborate online and record their answers.
  • Ask students to search for video resources to share on the course topic from YouTube or other universities.

AVI-SPL is here to help

I hope your educators find these ideas to keep students engaged in online classes useful. Have other ideas to share? Post them in the comments. If you need assistance with your online learning platforms, contact us or call your local AVI-SPL office.

For more online learning information, check out AVI-SPL’s Together We Can online learning page for weekly updates.

To view our Partner blog, click here