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AVI-SPL Enhances its Award-Winning Managed Services Practice in Collaboration with Microsoft

AVI-SPL Symphony

As companies adopt cloud services, they need to manage their meeting rooms so they can provide a seamless user experience and reach their business goals. AVI-SPL is committed to providing that support as the leader in comprehensive managed meeting-room solutions.  We’ve just strengthened our value to organizations by collaborating with Microsoft as a co-delivery partner for the Microsoft Teams Rooms Premium program being formally released for general availability at Inspire 2020. 

Through this delivery partnership, AVI-SPL will provide technology-agnostic remote support with real-time remediation (eliminating the need to create separate workflows for Microsoft Teams Rooms and traditional meeting rooms). AVI-SPL will also deliver dedicated on-site personnel, on-site services with service-level agreements, comprehensive monitoring solutions powered by AVI-SPL Symphony, and virtual event services.  

Consistent with the enthusiastic response Microsoft received to its private preview of Microsoft Teams Rooms Premium, AVI-SPL has received strong customer response to its shared intention of managed meeting room collaboration with Microsoft.  Customers are viewing this approach as a “best of both worlds” solution, enabling continued, comprehensive meeting-room support for the Teams experience, scaled globally by AVI-SPL and enhanced with the subject matter expertise and endorsement of Microsoft.  Unified Communications and Collaboration programs provided by AVI-SPL include:

  • Needs analysis and business process consulting to establish technology and design standards for Teams and to develop sustainable support models integrated into native IT workflows and platforms
  • Procurement and deployment services for premise-based and cloud infrastructure, cloud video interoperability solutions, and meeting room technologies
  • Customer success programs powered by business intelligence, technology lifecycle management – including remote and on-site maintenance plans, proactive managed meeting room solutions with real-time remediation, and conference and event management

Driven by a relentless focus on delivering a world-class customer experience, leading transformational continuous service improvement, and contributing meaningful thought leadership and innovation, AVI-SPL’s managed services practice has been driving value for organizations of all types around the world.  These services are anchored by AVI-SPL Symphony, a user experience management application that serves as the broadest single-pane view into technology estates, enables integrated end-to-end workflow automation, and generates actionable business intelligence.  Coordinated from AVI-SPL’s Global Service Operation Centers in the United States and in Europe, and delivered to organizations all over the world, the company’s managed services practice has been recognized in multiple Frost & Sullivan Best Practices Awards.  

With AVI-SPL and Microsoft working on your behalf, we can drive adoption of Microsoft Teams across your enterprise and provide the support that ensures it provides the value you expect. Businesses interested in pursuing a solution co-delivered by AVI-SPL and Microsoft are encouraged to engage their sales contact, or submit an inquiry to contact@avispl.com.

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Recap of AVI-SPL’s VIBE Event: The Future of Education

AV in Education

During the first of three VIBE events in July on the future of education, four experts in education technology got together to discuss the challenges and opportunities schools are facing in light of COVID-19.  Their talk touched on technology solutions that educators rely on to connect with and engage remote students, and that also address their health.

The panel included:

  • Marci Powell, chair emerita of the United States Distance Learning Association
  • Jay Bosch, AVI-SPL director of business development for state/local government and education
  • Cindy De Ianni, West U.S. regional GEM, sales, Poly
  • Adam Sowers, manager, consultant relations, Western region, NEC

They also looked at on-campus solutions that can connect a classroom-based educator with those in the same room as well as distance-learning students. Other topics included:

  • CARES Act funding
  • Steps schools can take to prepare for distance learning this coming semester
  • The role and capabilities of digital signage to deliver mass notification
  • Supporting immersive experiences like labs in a remote environment
  • Solutions from Poly and NEC for online and in-person learning and messaging

One of the key takeaways for me was the need for K-20 education to step up and meet the demands of next-generation learners so they can seamlessly transition into the workplace. Powell discussed the kind of technology and tactics that schools can use as part of this effort, including augmented and virtual reality, 5G networks, 8K resolution, and gamification.

You still have a couple of chances to be a part of this informative series, as AVI-SPL is hosting one on Tuesday, July 21, and on Thursday, July 23.

Register for the next VIBE event, “The Future of Education: How Technology Will Empower the Next Generation of Leaders” >

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The Top 10 Reasons Why I Think AVI-SPL Symphony Is the Best

AV/IT

Over the past few years, I have seen the benefit that AVI-SPL Symphony has provided to my clients.  While I am convinced that Symphony is the best thing to happen to collaboration technology since the Bluetooth headset, I am often having conversations where people ask me about the one, singular reason why they should choose Symphony.  This is a hard question, because there are just so many ways that Symphony can provide real benefit to their organization.  Rather than select one, I have decided that there are 10:

  1. Gain enterprise-wide insight into rooms and technology usage with analytics. The heat map of the most popular days and times, along with most popular spaces and technologies always catches my eye.
  2. Automate daily room sweeps to proactively see technology issues before they become end-user complaints and thus avoid meeting impact.
  3. Integrate with your existing ticketing and scheduling – it’s your solutions talking to each other
  4. Provide your users a concierge experience, with VIP features and conference producers providing meet & greet and live meeting monitoring.
  5. Customize meeting, device, and incident reporting, providing data- driven continuous service improvement plans with the ability to compare locations, dates, and technologies.
  6. See all of your devices in one portal. Track and report software versions, warranty, lease and service expiration dates, and other relevant info to improve lifecycle management.
  7. The Symphony Adapter Marketplace enables native monitoring and control of any device or application, enabling any device or application to become part of the Symphony environment.
  8. Proactively find and fix trouble spots. Monitor for developing issues, remotely troubleshoot current issues, and create reports to show improved ticket closures.
  9. Room-based subscription models make it easy to scale Symphony. Management is simple with your team or ours.
  10. Never run into a question you cannot answer. Customized reporting with graphical views make it easy to find and interpret the information you need.

Interested in getting a demo of the application that does all of these?  Contact AVI-SPL today.

 

Chris Murgo

Today’s post comes from Christina Murgo, the service account manager for the central region.  With a wide background in the AV and UCC industries, Christina designs service applications to enable any organization to meet and exceed their business goals.

 

 

 

 

 

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