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Why You Need Actionable Business Intelligence to Develop Your Workplace Strategy

actionable business intelligence

When you’re developing a workplace technology strategy these days, you have a million aspects to consider:

  • Is the technology accessible to the entire workforce across generational, geographic, and cultural boundaries?
  • Is it easy to use, intuitive, and sophisticated – but not intimidating?
  • Does it provide instant, usable data (not just a flood for the sake of data)?

You have a variety of methods available to figure out this strategy: Survey your population and hope you asked the right questions and that it gets completed accurately; stake out your conference rooms and record what goes on for a month; find a consultant who may or may not be versed in your particular needs.AVI-SPL Symphony Analytics screenshot

Business technology investments are too important to just throw up your hands and settle for a solution that may not meet the needs of your team.  We’ve designed AVI-SPL Symphony to provide the type of data that you need, the actionable business intelligence that will make a real difference in how you design, deploy, and manage your collaboration environment.

Actionable business intelligence – what Symphony provides – enables evidence-based decision making that translates into effective communication, collaboration, and unlocks real business value.  It’s not a single report or a bunch of statistics: It’s a daily observance of what works, what doesn’t, and what engages your workforce. This long-term data allows you to track the changes in employee behavior with experimental equipment, see which manufacturer’s equipment is preferred (and which causes the most trouble), and determine the load that collaboration is placing on your larger network.

Employee preferences depend a lot on your workforce composition – age, gender, and location, among other factors.  Often, the preferences in one locality don’t extend to others, leaving you with the possibility of supporting multiple types of equipment or standardizing on technology that leaves some users out.  With Symphony’s analytics you can find those few items everyone agrees on and utilize them as the basis for building a collaboration solution that meets end user preferences and provides you with standards for the corporate environment.

Root cause analysis is invaluable for a variety of different applications for both your IT team and your AV team.  Are jitter or poor performance caused by network issues or bad design choices?  Is the network functioning, but your AV or UCC are configured incorrectly?  Is your network great, but suboptimal equipment choices in your AV are causing a poor user experience?  Without finding the real cause of any issue or set of issues, countless hours and dollars can be spent without improving the quality.  Actionable business intelligence ensures that you can narrow in on the root cause of an issue, spending less time and resources spinning your wheels.

Symphony isn’t just a tool in your toolbox – it is a complete solution to the challenge of excellent user experiences with collaboration technologies.  Actionable business intelligence gleaned from the deployment of Symphony on your networks will enable you to spend less time and effort while still receiving a better end user experience. 

Contact us for a demo today. You can also demo these features at ISE 2020 at AVI-SPL booth 11-C155.

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7 Tips for Successful Workplace Meetings in 2020

AV Everywhere

A new year presents the motivation for resolutions that we hope will improve our lives. Since so much of our time is devoted to our careers, I’m going to focus on a strategy that can lead to a better workplace experience and business success in 2020.

During a 2019 AVI-SPL webinar, Lieven Bertier of Barco explained the ingredients to a perfect workplace meeting and how collaboration technology supports these meetings. Bertier is the director of go-to-market strategy and services for Barco’s meeting experience business.

He noted that Barco’s own research indicates millennials and Gen Z will make up 59% of the workforce this year (a figure not too far off from the 50% figure I found in this source). This matters because they are natural collaborators who embrace digital technology. As I frequently mention in this blog, companies that want to attract and keep the best talent need to give them the tools to succeed.

During the webinar, Bertier touched on stats and findings that illustrate the connection between meetings and meeting-room technology, including:  

  • 30% of organizations in 2020 will find their greatest competitive asset in their workforce’s ability to creatively use digital technologies.
  • 72% of employees say their companies need to invest in better meeting technology (most say it needs to be intuitive and plug-and-play).
  • Most millennials (78%) and everyone else (75%) want a fixed place for their meetings.

That last point should matter to anyone involved in business, because millennials are already the largest segment of the U.S. workforce. (As an aside, be skeptical about reports that claim millennials will make up 75% of the workforce in 2025. Recent research shows that’s an inflated number that keeps getting circulated without fact-checking.)

But of all the statistics that Bertier shared, the number that struck me and inspired this post is this one: 51% of employees attend meetings that they say are irrelevant to them

Let’s give this the context Bertier provided: The average meeting length in the U.S. is 48 minutes. So if you attend 10 meetings a week, that accounts for a full day of work each week. No one who cares about their career and responsibilities wants to be part of a day’s worth of being unproductive. Now consider that there are about 3 billion meetings in the U.S. every year and that the Fortune 500 wastes $75 million a year on meetings. As Bertier notes, it’s no wonder that nearly 60% of employees think meetings should be shorter.

Meetings Aren’t the Problem

The problem is poorly conceived meetings. Meetings should be where people formulate their strategy and tactics, brainstorm ideas, make decisions, work with one another, and make progress on their shared projects. Where time is at a premium, meetings can’t be interrupted by digressions, small talk, and technology that hinders rather than helps. With that in mind, here are Bertier’s list of seven tips for better meetings:

    1. Add the technology and rooms that will empower people to have better, more productive meetings.
      • So what does better technology look like? It’s simple and intuitive. That means it works at the touch of a button, is wireless, compatible with any device, and is easy to set up. 
    2. Reduce the number of meetings. Don’t mistake this for less collaboration. Empowered by meeting spaces with collaboration technology, you may find your employees getting together frequently in quick huddles to review plans of action, answer lingering questions, and map out strategies.
    3. Assign clear roles and responsibilities: A meeting that has a chairperson, note taker, facilitator, and timekeeper can keep it focused and productive.
    4. No interruptions or distractions. Most participants are offended by someone who uses a phone or computer during a meeting. This can be impractical to eliminate, since we rely on our personal devices to take notes and contribute to the discussion. It may be better to encourage attendees to use their devices only for purposes related to the task at hand.
    5. Use multimedia. 72% of survey respondents feel more engaged with multimedia presentations.
    6. Embrace huddle spaces. Huddle spaces with ready-to-use collaboration technology benefit those who want to work together in small groups and do so at a moment’s notice.
    7. Aim for the 17-minute meeting. In countries around the world, most employees want their meetings to be shorter. By setting a time limit on meetings, you encourage organizers and participants to focus on the agenda.

With these tips in mind, you have a good foundation from which to empower staff with the type of meetings that improve productivity, reduce stress, and create a collaborative environment that leads to better business outcomes. For help with putting these recommendations into action, work with a services provider who has deep experience in workplace collaboration. AVI-SPL has that experience, so reach out with your questions and requests.

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Create Your Ideal Workplace With AVI-SPL

AV Everywhere

In this video, you’ll see why AVI-SPL is the company you can trust to deliver a workplace strategy that meets positive business outcomes that are measurable. We do it through AV and collaboration technology solutions and services we integrate into your environment. The result is a better user experience, which means better engagement with the projects that lead to your success.

Watch the video below:

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AVI-SPL Case Study: Supporting Daily Collaboration at Truepoint

AV Everywhere

For Truepoint’s new headquarters in Cincinnati, AVI-SPL created collaboration spaces that meet the company’s need for seamless interaction among team members and foster a personalized experience between clients and advisors. In this case study on the project, you’ll discover:

  • The kind of collaboration experience Truepoint wanted to create
  • The process of finding the right workplace technology
  • How AVI-SPL turned a “jumble of equipment” across two floors into a streamlined set of solutions

Read the Truepoint case study >

Do you have similar challenges at your company? AVI-SPL can help. Bring us your questions and goals, or call 866-708-5034.

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How to Choose the Right AV-over-IP Solution

Audio distribution

Find out why AV-over-IP technology is becoming the new standard for distributing AV signals within the workplace.

AVI-SPL and Crestron collaborated on this guide, which helps you understand AV-over-IP and its advantages over traditional ways of sending audio and video signals. After reading this succinct, informative paper, you’ll understand:

  • Why AV-over-IP matters
  • Its ability to interact with your existing infrastructure
  • How to choose an AV-over-IP solution
  • Why Crestron DM NVX is an outstanding network AV solution 

Download your copy of “Choosing the Right AV over IP Solution” >

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Five Best Practices for Adopting UC and Video

AV Everywhere

Unified communications and video collaboration tools improve the user experience when they align with business goals AND are used throughout an organization.

But getting people to use these solutions can be a challenge.

AVI-SPL’s Customer Advisory Board, which includes Fortune 500 companies and large enterprises, shared the value of UC and video in their organizations and how they increase user adoption so that the company and its staff reap those benefits. Their advice and recommendations are summarized in a LinkedIn post by AVI-SPL SVP of Marketing Kelly Bousman.

In Kelly’s article, you’ll learn:

  • Why adoption matters and how to measure it
  • Key performance indicators (KPIs) that reflect how often video for collaboration is used in meeting rooms
  • Five best practices for increasing video adoption

Read “Five Best Practices for IT Leaders to Increase Video Adoption” >

 

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