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What is Kollective EdgeCache?

CMMA Blog

What is Kollective EdgeCache?

It goes without saying that we have all become more flexible over the last year and a half, especially when it comes to how we work. With the rise of the hybrid workforce, it means that the infrastructure required to support this new working model needs to be flexible as well. Kollective has once again innovated and added new functionality to its platform to ensure you can collaborate anywhere in the world at any time, no matter where you are in the network. Introducing Kollective EdgeCache , a light and scalable addition to the Kollective platform. EdgeCache delivers video to even the hardest-to-reach locations in your network, ensuring that no one in your company is left behind when it comes to collaboration and communication.

Kollective EdgeCache is the newest addition to Kollective’s ECDN Platform . It is a software-defined video caching solution that is placed within your existing edge infrastructure to improve the efficiency of your network, reduce bandwidth usage, and bring content closer to the end user. EdgeCache stores your live and on-demand video (VOD) behind the corporate firewall to deliver content quickly and securely across your network.

In this article, we detail how EdgeCache benefits businesses by reviewing its features and use cases. We will also examine how the addition of EdgeCache to Kollective’s suite of solutions further expands the already extensive list of capabilities of the Kollective Platform. Continue reading to find out how EdgeCache can improve your corporate communications.

What are the Use Cases for Kollective EdgeCache?

The dynamic nature of network topologies requires businesses to be more flexible than ever to ensure that all employees have the same level of coverage regardless of their location. In this way, EdgeCache is a natural extension of our baseline Browser-Based Peering solution. EdgeCache integrates seamlessly with Kollective’s solutions, covering a series additional use cases your network is likely to encounter.

China Offices

Companies with business ties or operations in China understand the inherent difficulties that come with delivering content to the country. There are only three ISPs that control the internet in China, with limited interconnectivity between them. This leads to inconsistent network performance including high latency, packet loss, and frequent congestion spikes.

In addition, their active filtering and monitoring through the Great Firewall of China often creates delays, slowing traffic that originates from other countries. Installing EdgeCache inside your network in China allows users to effectively bypass this firewall. Content is stored within the firewall and end users can source both live and on demand video (VOD) directly from the EdgeCache, reducing the load on your internet gateway and more efficiently delivering content to your employees.

Backhauled Networks

To keep operations secure, many enterprises backhaul 100% of network traffic from all offices to centralized data centers where data can be securely inspected before accessing the internet. Businesses often suffer from reduced network efficiency when backhauling traffic from distant office locations. This can be a significant issue for companies with many remote offices like those in the manufacturing and energy industries. Installing Kollective EdgeCache in these data centers can reduce the amount of duplicate content pulled from the internet while also working in parallel with in-office peering to bring content closer to your network’s edge while dramatically reducing the traffic through your internet gateway.

Remote VPN Users

Split tunnelling can alleviate bandwidth bottlenecks by giving companies control over what data they encrypt and what data they allow to travel faster, unencrypted. Oftentimes, security-conscious organizations do not permit split tunnelling for their remote workers across the virtual private network (VPN). This results in bandwidth constraints at the VPN and regional breakout locations, increasing network congestion. Installing Kollective EdgeCache in strategic locations allows remote workers to access content directly from the EdgeCache. This maintains a high degree of security while reducing bandwidth requirements and end-to-end latency.

What are the Benefits of Kollective EdgeCache?

Flexible

Supplementing your current ECDN solutions with EdgeCache affords your business greater flexibility with content delivery. Deploy EdgeCache to offices in China to effectively bypass the “Great Firewall”. Use EdgeCache to quickly and securely deliver content through backhaul networks.

Scalable

There’s no limit to the number of EdgeCache’s that can be deployed on your network. Each EdgeCache supports up to 1,000 users. Work with our experts to determine how many EdgeCache’s your network needs so that content can be effectively delivered to your workforce.

Efficient

EdgeCache acts as a proxy that focuses streaming traffic to a centralized location. Use EdgeCache to aggregate the flow of content and reduce the strain on your internet gateway.

Secure

EdgeCache has been developed with the strictest security measures in mind to provide your business with privacy and peace of mind. EdgeCache data is fully encrypted for firewalled locations.

Support

Full support for live video and on-demand video (VOD) streams. EdgeCache supplies local access to everything from live events and townhalls to on-demand training videos, providing flawless quality regardless of stream type. EdgeCache also integrates with top video platforms, including Teams, Notified, Touchcast, Kaltura, WTV, Panopto, Intrado, etc.

Analytics

EdgeCache integrates with our advanced analytics platform, Kollective IQ , providing real-time insights needed to keep your employees engaged and your business operating smoothly.

Experience Complete Coverage with EdgeCache

Take the next step on your journey towards complete coverage with Kollective EdgeCache. From quickly serving video to remote workers and remote offices to efficiently delivering content to China, EdgeCache solves for an array of common use cases faced by the world’s largest brands.

The introduction of EdgeCache further expands Kollective’s already extensive list of capabilities. Kollective’s Platform is the only unified ECDN solution with coordinated delivery options that can solve any issues businesses experience with their network. Kollective is also the only ECDN platform with logic connecting peering and caching solutions. This means that EdgeCache can work with our other solutions to dynamically determine the most fast and efficient content delivery mechanism to keep your employees connected and engaged. Our platform provides complete coverage for simple to complex use cases, ensuring that content is quickly and securely delivered without delay.

Kollective’s ECDN Platform Solves Any Network

Kollective’s wide range of solutions and the logic that connects them under a single architecture allows our platform to alleviate the concerns of any network in ways our competition cannot. Kollective provides simple to complex networks with complete coverage, dynamically assessing and adjusting to changes in your network to provide the most optimal delivery path for your content needs.

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How Kollective Solves for Hybrid Work

CMMA Blog

How Kollective Solves for Hybrid Work

In our previous article in this series , you learned about the difficulties of hybrid work as laid out by Microsoft’s study on the effects of remote work on collaboration among information workers. Microsoft’s researchers found that businesses need to adopt flexibility in their operational models and equip themselves with the technology to enable efficient collaboration and communication in hybrid work environments.

In this article, we examine why ECDNs are critical for enabling the hybrid workplace and explore how Kollective’s ECDN Platform and advanced analytics offer businesses an edge over other ECDN providers.

ECDNs Deliver Reliable Communications to Hybrid Offices

In hybrid work environments, collaboration and communications are more important than ever. Achieving a consistent user experience for high-quality video regardless of where employees access streams is essential to ensuring messaging is received and workflows remain productive. ECDNs address these concerns, delivering flawless communications to remote and in-office employees, facilitating collaboration between teams, and keeping employees engaged.

Without an ECDN, the benefits of communication platforms like Microsoft Teams cannot be fully realized. As more companies adapt to this new model of work, those who do not equip themselves with the proper technology risk falling behind the competition.

Dependable Stream Quality

Over the course of the pandemic, workers have grown accustomed to high-quality video streams that most in-home networks provide. With fewer people in the office, many businesses have reduced their bandwidth needs. As more employees begin returning to the office, corporate networks are primed for failure. Company meetings with large viewership; including All-Hands, trainings, CEO addresses and more, can create strain on networks, resulting in jittery streams, buffering and a failed live event. This often leads to low levels of employee engagement and delays essential messaging, reducing output and creating potential bottlenecks.

Happy Leadership

Businesses dedicate lots of time, money, and manpower investing in high-quality streaming events. As such, CEOs expect them to be executed flawlessly. Live events and one-to-many communications performed without an ECDN have a high-risk of overloading your corporate network. Unsuccessful and failed events will set your business behind, resulting in operational delays and frustrated leadership.

Effects on Business Applications

With companies directing more of their critical applications to the cloud, corporate networks have become a lifeline for most businesses. Simultaneous video requests without an ECDN can rapidly overload a network, causing mission critical applications (e.g., financial systems, sales tracking, project management tools) to fail.

Scaling Live Events

Enterprises with large amounts of bandwidth, but no ECDN still struggle to deliver live events at scale without suffering issues to their network, stream quality or both. We have witnessed that even a low percentage of in-office employees watching simultaneous streams can wreak havoc on networks. ECDNs offset this load, enabling businesses to deliver live events and VODs securely at scale to their global workforce.

How Kollective’s ECDN Solves for Hybrid Work

Kollective is the only ECDN platform to offer a comprehensive delivery solution: Agent-Based Peering, Browser-Based Peering, and EdgeCache. This suite of solutions, the logic that connects them, and the unified analytics they provide, set Kollective apart from other ECDNs. The Kollective Platform provides best-in-class coverage, and when combined they address an array of use cases your business is likely to encounter during day-to-day operations. Let’s explore how the Kollective Platform addresses the essential concerns of hybrid work.

Complete Coverage

Henry Ford famously said, “Coming together is a beginning, staying together is progress, working together is success.” Enabling teams to work together is one of the main goals of Kollective’s ECDN platform. Consistent communications that are free of delays are key to replicating in-office collaboration. This is the primary focus of Kollective’s ECDN: we provide reliable coverage regardless of your network’s complexity. Kollective’s solutions are easy to test and can be implemented in minutes. Kollective is also the only platform on the market to connect peering and caching technology through intelligent logic. This allows our solutions to communicate with each other to determine the most efficient content delivery method each time a request is made.

China and Remote Locations

Any company with regular business ties to China understands the headaches caused by delivering content through the “Great Firewall of China.” Kollective’s new EdgeCache solution helps alleviate this by essentially bypassing the firewall. By placing one of Kollective’s EdgeCache virtual applications inside of your network in China, users no longer have to request content from outside the “Great Firewall of China.” Instead, they can source live video and video on-demand (VOD) directly from the EdgeCache. This reduces the load on your internet gateway and more effectively delivers content to your workforce.

The same is true of remote office locations, like oil rigs or manufacturing plants. Kollective’s EdgeCache keeps your offices connected and informed, regardless of location.

Real-Time Analytics and Business Intelligence

Businesses have had to constantly assess and adapt their hybrid work strategies since the beginning of the pandemic. Kollective’s advanced analytics platforms, Kollective IQ and Kollective Free Analytics , supply the telemetry leadership needs to understand the current state of hybrid work across the enterprise. They also provide the intelligence required to determine the best solutions moving forward. Learn Kollective’s real-time analytics can benefit your hybrid strategy here .

Accelerate Your Hybrid Work Strategy With Kollective

Kollective provides best-in-class support to customers no matter where they are in their video journey.

  • Not ready for an ECDN? Try Kollective Free Analytics to determine whether your communications strategy could benefit from an ECDN.
  • Need help developing a video strategy? Contact our EVS team for a free consultation.
  • Need help getting started? Kollective offers 24/7 global support through our in-region and in-language teams.

The post How Kollective Solves for Hybrid Work appeared first on Kollective Technology .

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The Hybrid Work Paradox

CMMA Blog

The Hybrid Work Paradox

In a recent article , Microsoft CEO Satya Nadella said, “solving the Hybrid Work Paradox will be the challenge of the decade.” The stakes for Microsoft are undeniably high. The Covid-19 pandemic coupled with advances to their hybrid solutions (e.g. Microsoft Teams, Stream, Viva, O365) has resulted in huge increases in usage and directly improved the efficiency and collaboration of their hybrid workforce of over 180,000 employees.

Therefore, it’s no surprise Microsoft released a study in September 2021 titled, The effects of remote work on collaboration among information workers. The study, published in Nature Human Behaviour , analyzes collaboration and communication of 61,182 remote Microsoft employees over the first six months of 2020. In this article, we’ll detail their findings, examine the current state of hybrid work, and explore how business leaders can prepare their workforce for the challenges of the hybrid office.

What is the Hybrid Work Paradox?

Workers want the flexibility of remote work, but also the inspiration and real-time collaboration that in-person work offers. This is the Hybrid Work Paradox. So, can workers have it both ways? To put it simply, yes, but businesses need policies and technology geared for flexibility. As Nadella puts it, companies need to “embrace flexibility across their entire operating model, including the ways people work, the places they inhabit and how they approach business.”

To know how businesses need to flex in response to hybrid work, we need to develop an understanding of the pain points and hurdles to overcome. Microsoft’s study provides many of those insights; let’s dive in and review what they found.

Productivity Increases at the Cost of Creativity

Microsoft’s study analyzed remote work behaviors of employees between December 2019 and June 2020. This time frame is significant as it establishes a pre-pandemic baseline to compare data against once the pandemic struck. While businesses and workers have become more adapted to remote work since June 2020, there’s still valuable information to glean from the study.

The main benefit researchers discovered about remote work was a slight, but noticeable increase in productivity and hours worked per week. However, this came at the cost of creativity. While remote work eliminates in-person communication, they found that workers didn’t always replace in-person interactions with video or voice calls. This was part of a broader trend signaling a decrease in synchronous communications (e.g. scheduled meetings, video calls, etc.). Instead, reliance on asynchronous communications such as emails and IMs grew. Researchers concluded that this makes it more difficult to convey complex ideas and converge on the meaning of complex information thereby reducing creative output.

Another consequence of remote work was the growth of communication silos. Remote work caused workers to have fewer bridging ties with other members in the company and spend less time with the bridging ties they already built. Researchers worried this could become a more significant problem over time, stating “it is possible that the long-term effects of firm-wide remote work are different. For example, at the beginning of the pandemic, workers were able to leverage existing network connections, many of which were built in person. This may not be possible if firm-wide remote work were implemented long-term.”

We can summarize the study’s findings on the downstream effects of remote work in three points.

  1. Increase in productivity
  2. Decrease in real-time conversations
  3. Increase in departmental silos

There is no Universal Solution to the Hybrid Work Paradox

The results of the study seem to paint a bleak picture of the current state of remote work – at least at the beginning of the pandemic. Though, perhaps the greatest benefit of Microsoft’s study is that it has drawn attention to the specific shortcomings and pain points of remote work. These problems are not insurmountable. Rather, they give managers and team leads areas to focus on.

So how do we solve the hybrid work paradox? Well, for one, it’s important to understand that these rules don’t universally apply. Each business is unique in their structure and operational methods. And different roles are more affected by remote work than others. For example, professions that are used to prolonged periods of solitary work (e.g., writers, designers, etc.) are not as affected by the pitfalls of hybrid work as cross-functional roles that rely on lots of collaboration.

Managers can start addressing hybrid concerns by embracing the flexibility of hybrid work and ensuring they build an open culture. This starts with increasing synchronous communications and facilitating connections between other departments to enable collaboration and cross-functional work.

Secondly, preparing your company and team with the tools and technology needed to lower these barriers. Workers need functional and reliable communications tools like Microsoft Teams that allow remote workers a comparable level of collaboration offered by in-person work. Additionally, enterprise networks need to be able to handle and consistently deliver these bandwidth intensive forms of communication. Stay tuned for our next article in this series where we’ll review how Kollective’s ECDN uniquely provides the coverage and flexibility necessary to solve the problems presented by hybrid work.

The post The Hybrid Work Paradox appeared first on Kollective Technology .

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Microsoft Teams Live Events vs. Teams for Webinar vs. Teams Meetings with Overflow: Which is Best for Internal Comms?

CMMA Blog

Microsoft Teams Live Events vs. Teams for Webinar vs. Teams Meetings with Overflow: Which is Best for Internal Comms?

Today’s solutions for corporate communications are more robust than ever and Microsoft remains a top player by continuously innovating the Microsoft Teams video platform . New product features are amazing but can often confuse the end user. Do you know when to use a Teams Live Event vs. Teams Meeting with Overflow vs. Teams Webinar? The Enterprise Video Strategy (EVS) team at Kollective will help you navigate the best solution for your particular use case.

Microsoft Teams Live Events

Teams Live Events are an extension of Teams meetings that allows users to deliver video and other content to large audiences. It’s Microsoft’s primary one-to-many communication tool and is ideal for events where the host needs complete control of the content being presented – like a CEO Town Hall or All Hands Meeting.

In a Teams Live Event, presenters and producers handle sharing audio, video, or their screen with the audience and only one presenter can be active at a time. The audience can interact with presenters via moderated Q&A sessions or in Yammer. Attendees who are unable to watch the event live can view the recording after in Teams, Stream or Yammer.

Another benefit of Teams Live Events is that they fully integrate with enterprise content delivery network (ECDN) technology. An ECDN enables organizations to scale high-quality live and on-demand video behind the corporate firewall by optimizing bandwidth consumption. This is especially important for enterprises and small and medium businesses (SMB) with offices challenged by network capacity, remote locations and/or bandwidth limitations.

What are the Pros and Cons of Microsoft Teams Live Events?

Pros

  • Host up to 20,000 attendees through December 31, 2021
  • High production value
  • Equal access of features
  • Full ECDN functionality

Cons

  • Limited interactivity
  • Takes some training to understand how to use

When to Use Microsoft Teams Live Events

Teams Live Events remain the gold standard for large-scale, one-to-many communications. Choose to host a Live Event for meetings where audience interactivity is not necessary and executive polish is required.

Microsoft Teams Meetings with Overflow

While typical Teams meetings allow you to host up to 250 participants, Teams Meetings with Overflow expands that, now enabling up to 10,000 attendees to join your meeting. The first 1,000 users that join get to enjoy the same Teams Meeting experience they know and expect: they can share their own audio and video, view shared content, and interact in chat. Attendees that join after the 1,000-user capacity is met enter in view-only mode with reduced interactive capabilities.

View-only attendees cannot take part in chat or view PowerPoint Live files, or files shared using individual application shares. They are also not included in the event analytics, making it difficult to gain full insight into meeting performance.

The only way to know more about your Overflow attendees and their quality of experience is by deploying an ECDN. When used during a Teams Meeting with Overflow, an ECDN scales content and collects analytics for all view-only users.

What are the Pros and Cons of Microsoft Teams Meetings with Overflow?

Pros

  • Higher attendance capacity than a standard Teams Meeting
  • Collaborative environment
  • Easiest set up of Teams video solutions

Cons

  • No analytics collected on overflow attendees without Kollective ECDN
  • ECDN only scales Overflow viewers
  • Technical limitations

When to Use Microsoft Teams Meetings with Overflow

Microsoft Teams Meetings with Overflow should only be used when you require the same level of interactivity as a standard Teams meeting with over 250 users. If your network does not have the capacity to scale live video to 1,000 employees, opt for a Teams Live Event instead.

Microsoft Teams Webinar

Micrsoft recently released its new Webinar tool for Microsoft Teams . Designed to compete with top virtual event platforms, Teams Webinar offers many of the same benefits, including event registration pages, breakout room configurability and a dashboard that displays attendance data relative to registration details.

Teams Webinar does support ECDN functionality, scaling video for viewers behind the corporate firewall. An ECDN also supplies advanced analytics for all attendees, so you know who, what, where and when your Webinar was consumed.

What are the Pros and Cons of Microsoft Teams for Webinars?

Pros

  • Host up to 1,000 attendees
  • Registration page integration
  • Disable/enable cameras and microphones (globally or individually)
  • Configuration of breakout rooms before the meeting
  • Breakout room timers, room retention, and attendee reassignment
  • Dashboard displays registration and attendance data

Cons

  • Focused on external customer engagement, not internal use

When to Use Microsoft Teams for Webinars

Microsoft Teams for Webinars is best for meetings where you want a high-level of interactivity and tracking for up to 1,000 attendees. While Webinars can be used internally, it is especially useful for external communications and marketing activities.

Choose the Right Tool for the Task

To determine which option in the Microsoft Teams ecosystem is right for you, consider the purpose of your event and how you want your attendees to engage. For events where a high-level of interactivity is needed, consider Webinars or Teams Meetings with Overflow. However, for one-to-many communications and large-scale internal broadcasts, Teams Live Events will serve you best.

Learn more about Microsoft Teams video solutions and virtual event best practices from our team of experts. Sign up for a FREE one-hour consultation with Kollective’s Enterprise Video Strategy team. We will review your requirements, help you navigate the platform and help you choose the right Microsoft Teams video solution.

The post Microsoft Teams Live Events vs. Teams for Webinar vs. Teams Meetings with Overflow: Which is Best for Internal Comms? appeared first on Kollective Technology .

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Microsoft 365 Video Streaming Updates: What We Know Today

CMMA Blog

With a mission to “to empower every person and every organization on the planet to achieve more,” Microsoft is constantly updating their products and adding new features to make this empowerment a reality. And while these updates benefit the end user, it often causes a bit of confusion about what it means, who it is available to, when, how and more. After a few conversations with the Microsoft Teams and Stream product teams, we took a crack at answering the questions our customers might have when it comes to the Microsoft Teams Video Streaming updates.

What we know today

Microsoft Teams Live Events – Still the Gold Standard

Today, if our customers and prospects are looking to run a live event, or even a large one-to-many video-based meeting, a Teams Live Event is the best choice. Whether they are running it with a webcam and PowerPoint, or using an external encoder, this provides them with both the tools and the enterprise content delivery network (ECDN) integration to successfully deliver and scale their event. All workflows will remain the same, ensuring you still can take advantage of the delivery mechanism you know and trust.

Microsoft Teams Meetings with Overflow

Microsoft Teams has expanded its view-only meeting experience to 20,000 people. That means organizations with Office 365 E3/A3 and E5/A5 plans can host up to 300 interactive meeting attendees before the experience becomes view-only for new joiners. Interactive attendees enjoy all the same functionalities of a normal Teams Meeting, while overflow attendees can comment in chat, but do not have voice capabilities. At current, Teams Meetings with Overflow does not support ECDN capabilities, so Kollective’s recommendation here is that if scaling within your network or bandwidth is a concern, a Teams Live Event is still the right option for video events of this size. The good news is that Kollective will scale Teams Meetings with Overflow with the upcoming release of the Microsoft OnePlayer (see below).

Upcoming Changes

The Microsoft OnePlayer

Microsoft will be replacing Azure Media Player (AMP) with the new OnePlayer in the Teams and Stream client and web apps. OnePlayer’s advanced technology will further improve video playback and enable smarter integrations with ECDN applications. Anywhere you see video will take advantage of this new architecture and can be loaded the Kollective software development kit (SDK). When this is released, Teams Meetings with Overflow will be delivered for all attendees over the overflow threshold. In addition, the new player will load Kollective inside of the Teams Mobile App, giving as a larger footprint and allowing additional scale for our customers.

Microsoft Webinar

When it is released, Webinar will offer organizations another option to stream live video to view-only attendees. Like Teams Meetings with Overflow, these users can ask questions in chat but do not have voice or screenshare capabilities. Another Microsoft product leveraging OnePlayer, ECDN partners will deliver video to attendees at scale.

Microsoft Stream 2.0

Microsoft is breaking down the Stream silo and integrating it into the OneDrive/SharePoint ecosystem. Once rolled out, users can embed, manage and send a Stream video the same way you would any other file using the same M365 permissions. Although Stream will remain its own product with dedicated video interface, all recorded meetings will be stored in OneDrive and can be accessed by all participants. ECDN functionality stays the same.

The post Microsoft 365 Video Streaming Updates: What We Know Today appeared first on Kollective Technology .

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Kollective IQ Makes Microsoft 365 Live Events Smarter

CMMA Blog

In today’s world of highly distributed workforces, live events are essential to maintaining enterprise communications -they give you an opportunity to deliver important messages at scale, create an inclusive environment and make collaboration more accessible than ever before.

After your company hosts a live event, how do you know if your video reached the right people – and what the quality of experience was for the viewer? Only an advanced analytics platform like Kollective IQ can tell you that.

WHY ANALYTICS MATTER

In-depth analytics like reach score, average view duration, quality of experience (QoE score), peering efficiency and bandwidth savings help you gain insight into user trends and satisfaction, leading to a better live event experience for your organization. Customizable analytics dashboards give you the insights you need to improve your understanding of live event performance and take your analytics to the next level.

THE KOLLECTIVE IQ DIFFERENCE

Not all enterprise content delivery network (ECDN) platforms are created equal, especially when it comes to analytics. Do you know who watched your last Microsoft 365 Live Video event? What the quality of experience was? Where they were located? When they accessed the content? With Kollective IQ, you do.

It’s more important than ever to know your virtual events are reaching every member of the workforce, but if you’re relying on standard reporting dashboards, you may not be getting the full picture. Take a look at the analytics capabilities of standard Microsoft 365 Live Events reporting compared to Kollective IQ’s analytics dashboard:

MICROSOFT 365 LIVE EVENT REPORTING:

  • Participants
  • Start Time
  • Event Status
  • Organizer
  • Presenters
  • Producers
  • Recording
  • Production Type

KOLLECTIVE IQ ANALYTICS ADDITIONAL INSIGHTS:

  • Quality of Experience (Event & User)
  • Unique Views by Region
  • Bandwidth & Peering Scores
  • Views by App/Platform/Browser
  • Network Region
  • Bitrate by User
  • Play Duration by User
  • Aggregate Trending
  • Network
  • Performance (Aggregate & Region)
  • Delivery Metrics (Subnet & Region)
  • Custom Metrics & Dashboards

WHAT SETS KOLLECTIVE IQ APART

When you utilize Kollective IQ’s analytics dashboard, you have access to network data and event insights you can act on, like QoE score and regional viewership. Plus, Kollective IQ’s dashboards are customized to your workflow, making it easy to ship data when and where you need it.

Quality of Experience (QoE) Score: A holistic look at the viewer’s experience including time spent displaying video, relative to the total time spent both displaying video and buffering. The QoE score quantifies the quality of a live event and is used to gain deeper knowledge of live event and network performance. If a user has a low QoE score, Kollective IQ can be used to identify that person and send them a video recap of the live event. Having access to your employees’ QoE score allows you to leverage live events insights to improve employee engagement.

Unique Views by Region: A simplified way to monitor the movement of your workforce and gain insight on where/when they consume video. This tool can give you both a high-level view of users by region and a more granular lens on how the individual consumed your Microsoft 365 Live Event. It also allows global enterprises the opportunity to see how messaging is received globally.

Custom Dashboards: Analytics dashboards customized to your work flow. Imagine this, after your company hosts a Microsoft 365 Live Event, your VP of Communications wants you to generate a report to send to the CEO about how many people viewed your event in a specific office or region – no problem. Creating custom metrics, visualizations and dashboards is easy with Kollective IQ. In addition to standard workflows, you can choose which data sets to highlight, so you can save reports to your own personal workspace or share within the organization.

Get Better Insights into Your Microsoft 365 Live Events

Are you using Microsoft 365 Live Events? Would you like better insights into event performance and employee engagement? For a limited time, when you sign up for the 30-day FREE trial of Kollective ECDN, we’ll extend access to your enhanced analytics for another 60 days – that’s 90 days of FREE analytics!

Visit the offer page to learn exactly what’s included.

The post Kollective IQ Makes Microsoft 365 Live Events Smarter appeared first on Kollective Technology .

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